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Maintenance des solutions de Téléphonie et de relation client et services associés

DeadlineMay 28, 2026 at 12:00 PMClosed 32 days ago

AI summary

This tender concerns maintenance and support services for telephony and customer relationship management solutions. The contract covers two lots: maintenance of an Alcatel VoIP telephony platform and support for a Kiamo customer engagement solution, with associated services.

#telephony voip#customer relationship#maintenance services#alcatel#kiamo#france
Fit for

Suppliers should be IT service providers or system integrators with specialization in telecommunications infrastructure and customer relationship management platforms.

Key requirements

Suppliers must demonstrate expertise in maintaining Alcatel VoIP systems and Kiamo customer relationship platforms. Technical qualifications, service level agreements, and proven experience with these specific solutions are required.

Frequently asked questions

  • What is this tender about?

    This tender concerns maintenance and support services for telephony and customer relationship management solutions. The contract covers two lots: maintenance of an Alcatel VoIP telephony platform and support for a Kiamo customer engagement solution, with associated services.

  • What are the requirements for suppliers?

    Suppliers must demonstrate expertise in maintaining Alcatel VoIP systems and Kiamo customer relationship platforms. Technical qualifications, service level agreements, and proven experience with these specific solutions are required.

  • What type of company should bid?

    Suppliers should be IT service providers or system integrators with specialization in telecommunications infrastructure and customer relationship management platforms.

  • Who is the buyer?

    The buyer is Agence de services et de paiement.

  • When does this tender close?

    Submissions close on May 28, 2026.

  • What is the estimated value?

    The estimated value is 1,100,000 EUR.

Maintenance des solutions de Téléphonie et de relation client et services associés • Lot 1 : Prestations pour la solution de Téléphonie TOIP ALCATEL • Lot 2 : Prestations pour la solution de Relation Usager KIAMO

Buyer
A.S.P.
Buyer ID: 13000637200010·Laure LIZEAUX
2 RUE DU MAUPAS, 87000, LIMOGES
+33555120769appui-mp@asp.gouv.frhttps://www.asp-public.fr
Body responsible for review procedures
Tribunal administratif de Limoges
Buyer ID: 17870005000010
2 cours Bugeaud, 87000, Limoges
www.greffe.ta-greffe@juradm.frwww.greffe.ta-greffe@juradm.fr

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