France – Services de standard téléphonique – Accord-Cadre à Bons de Commande de prestations de services d'astreinte téléphonique et d'interventions techniques sur le patrimoine de PAERTENORD HABITAT

AI summary

This tender concerns a framework agreement for telephone standby services and technical interventions on the property of Partenord Habitat. The contract runs for 12 months from May 3, 2026, with three optional 12-month renewals. The annual budget cap is €347,000 (maximum €1,388,000 over 48 months).

#emergency services#telephone standby#technical maintenance#residential property#france#framework agreement#call center
Fit for

Companies offering emergency call-center and on-site technical maintenance services for residential housing stock should apply. Experience in property management and rapid-response repair services is essential.

Key requirements

Suppliers must provide 24/7 telephone standby services and emergency technical interventions on residential properties. Prices are unit-based and subject to adjustment as per specifications. Variant proposals are not permitted.

Frequently asked questions

  • What is this tender about?

    This tender concerns a framework agreement for telephone standby services and technical interventions on the property of Partenord Habitat. The contract runs for 12 months from May 3, 2026, with three optional 12-month renewals. The annual budget cap is €347,000 (maximum €1,388,000 over 48 months).

  • What are the requirements for suppliers?

    Suppliers must provide 24/7 telephone standby services and emergency technical interventions on residential properties. Prices are unit-based and subject to adjustment as per specifications. Variant proposals are not permitted.

  • What type of company should bid?

    Companies offering emergency call-center and on-site technical maintenance services for residential housing stock should apply. Experience in property management and rapid-response repair services is essential.

  • Who is the buyer?

    The buyer is Partenord Habitat.

  • What is the estimated value?

    The estimated value is 1,110,400 EUR.

La présente consultation concerne la mise en place d'un accord-cadre à bons de commande de prestations de services d'astreinte téléphonique et d'interventions techniques sur le patrimoine de PARTENORD HABITAT. Il est conclu en application des articles R.2124-2, R.2161-2 à R.2161-5 et R.2162-13 à R.2162-14du Code de la Commande Publique. Il est conclu pour une durée de 12 mois à compter du 03/05/2026 à 00h00 jusqu'au 02/05/2027 à 23h59, puis est tacitement reconductible trois fois 12 mois dans les conditions prévues au CCAP. Il est conclu sans minimum et avec un maximum annuel de 347 000 euro(s) H.T., soit 1 388 000 euro(s) H.T. pour la durée maximal du marché toutes reconductions confondues (48 mois maximum). Les prix sont unitaires et révisables dans les conditions prévues au CCAP. Les variantes à l'initiative des candidats correspondant à une alternative technique au dossier de consultation ou à une prestation supplémentaire, sont interdites

Buyer
Partenord Habitat
Buyer ID: 63378·COJON Eric
828 Rue de Cambrai, 59000, Lille
Body responsible for review procedures
Tribunal administratif de Lille
Buyer ID: 9D70FD88-E1B5-AE8F-C009ABBE46A69CAB
5 rue Geoffroy Saint Hilaire Cs 62039, 59014, Lille
Other organization
Avenue-Web Systèmes
Buyer ID: 9D70FD1A-9B98-D2DE-84B6D2CA0BB6BA54
38170, Seyssinet-Pariset
Other organization
Greffe du Tribunal Administratif de Lille
Buyer ID: 9D70FD9F-A32D-EA9C-A529C067186CC599
5 rue Geoffroy Saint Hilaire Cs 62039, 59014, Lille
Other organization
SOFRATEL CENTRE D'ACCUEIL TELEPHONIQUE
Buyer ID: 1752778-1-0-1
215 Rue Du Comte D''Artois, 59400, Cambrai

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