France – Services de technologies de l'information, conseil, développement de logiciels, internet et appui – Centre de Services JAWA
AI summary
This tender concerns the establishment of a single-award IT services centre for SNCF. The Centre de Services JAWA will provide system availability management including operations and incident response, maintenance and change management services, performance monitoring and optimization, and expert consulting support across SNCF's information systems.
IT service providers and system integrators with proven expertise in enterprise infrastructure management, change control, and operational support should bid. Established firms with relevant experience serving large organizations are preferred.
Suppliers must demonstrate capability in IT infrastructure operations, incident management, system change control, performance engineering, and technical expertise. Experience with large-scale enterprise systems and 24/7 operational support is required.
Frequently asked questions
What is this tender about?
This tender concerns the establishment of a single-award IT services centre for SNCF. The Centre de Services JAWA will provide system availability management including operations and incident response, maintenance and change management services, performance monitoring and optimization, and expert consulting support across SNCF's information systems.
What are the requirements for suppliers?
Suppliers must demonstrate capability in IT infrastructure operations, incident management, system change control, performance engineering, and technical expertise. Experience with large-scale enterprise systems and 24/7 operational support is required.
What type of company should bid?
IT service providers and system integrators with proven expertise in enterprise infrastructure management, change control, and operational support should bid. Established firms with relevant experience serving large organizations are preferred.
Who is the buyer?
The buyer is Société nationale SNCF.
La présente consultation a pour objet la mise en place d'un Centre de Services mono-attributaire. Les prestations portées par le Centre de Services JAWA sont : - Prestations de la disponibilité du SI (Exploitation, Incidents, Astreinte) dont un dispositif transverse de type « Vigie » pour le contrôle des activités opérationnelles - Prestations de MCO (Changements, Déploiements, Décommissionnements, Habilitations) - Prestations de Performance (Recevabilité, Plan de progrès, Capacité) - Prestations d’Expertise
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Centre de Services JAWA
La présente consultation a pour objet la mise en place d'un Centre de Services mono-attributaire. Les prestations portées par le Centre de Services JAWA sont : - Prestations de la disponibilité du SI (Exploitation, Incidents, Astreinte) dont un dispositif transverse de type « Vigie » pour le contrôle des activités opérationnelles - Prestations de MCO (Changements, Déploiements, Décommissionnements, Habilitations) - Prestations de Performance (Recevabilité, Plan de progrès, Capacité) - Prestations d’Expertise
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