France – Services de formation du personnel – Prestations de formations destinées aux agents titulaires et non-titulaires de catégorie A, B ou C du ressort de la cour d'appel de Versailles (28, 78, 92, 95) Thématique des formations : comment bien accueillir le public ; accueillir les publics difficiles en difficultés ; travailler en équipe ; savoir s'organiser pour plus d'efficacité ; les règles de l'écrit administratif.

This tender concerns staff training services for the Court of Appeal of Versailles. The training covers public reception and customer service, managing difficult situations, teamwork, organizational efficiency, and administrative writing standards for civil servants across salary grades A, B, and C in the Versailles jurisdiction.

Suppliers must provide professional training delivery in the specified thematic areas. Experience in public sector training and knowledge of administrative practices are required. Trainers should demonstrate expertise in soft skills and administrative communication.

Training service providers, consulting firms, and professional development organizations with experience in public administration training should bid. Expertise in civil servant development and customer service training is advantageous.

The buyer is Cour d'Appel de Versailles.