France – Services de réalisation d'enquêtes – REALISATION D'ENQUETES DE SATISFACTION AUPRES DES CLIENTS DU GROUPE CDC HABITAT
AI summary
This tender concerns a framework agreement for conducting customer satisfaction surveys on behalf of CDC Habitat group. The surveys aim to measure and analyse client satisfaction, identify improvement opportunities, and support the deployment of tailored action plans. The framework covers up to 300,000 surveys over its total duration, including any renewal periods.
Survey research firms or market research agencies with proven expertise in customer satisfaction measurement and large-scale survey execution should apply.
Suppliers must have expertise in designing and executing customer satisfaction surveys at scale. Demonstrated experience in survey methodology, data analysis, and client-focused research is essential. Capacity to manage high-volume survey operations is required.
Frequently asked questions
What is this tender about?
This tender concerns a framework agreement for conducting customer satisfaction surveys on behalf of CDC Habitat group. The surveys aim to measure and analyse client satisfaction, identify improvement opportunities, and support the deployment of tailored action plans. The framework covers up to 300,000 surveys over its total duration, including any renewal periods.
What are the requirements for suppliers?
Suppliers must have expertise in designing and executing customer satisfaction surveys at scale. Demonstrated experience in survey methodology, data analysis, and client-focused research is essential. Capacity to manage high-volume survey operations is required.
What type of company should bid?
Survey research firms or market research agencies with proven expertise in customer satisfaction measurement and large-scale survey execution should apply.
Who is the buyer?
The buyer is GIE ES - GIE EXPERTISE ET SUPPORT - CDC HABITAT.
What is the estimated value?
The estimated value is 0 EUR.
Le présent accord-cadre a pour objet la réalisation, par le titulaire, d'un ensemble d'enquêtes de satisfaction « clients » externalisées. L'objectif de ces enquêtes est de mesurer et d'analyser la satisfaction des clients, afin d'identifier les axes d'amélioration et d'accompagner le déploiement de plans d'actions adaptés. L’accord-cadre est conclu sans minimum mais avec un maximum en quantité de 300.000 enquêtes. Ce maximum est fixé pour la durée totale de l’accord-cadre, périodes de reconduction éventuelles comprises.
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REALISATION D'ENQUETES DE SATISFACTION AUPRES DES CLIENTS DU GROUPE CDC HABITAT
La présente consultation porte sur l’attribution d’un accord-cadre qui a pour objet la réalisation d’un ensemble d’enquêtes de satisfaction clients externalisées. L’objectif de ces enquêtes est de mesurer et d’analyser la satisfaction des clients, afin d’identifier les axes d’amélioration et d’accompagner le déploiement de plans d’actions adaptés. L’accord-cadre est conclu sans minimum mais avec un maximum en quantité de 300.000 enquêtes. Ce maximum est fixé pour la durée totale de l’accord-cadre, périodes de reconduction éventuelles comprises.
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