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France – Services de technologies de l'information, conseil, développement de logiciels, internet et appui – Solution type CCaaS - RETA

DeadlineJune 30, 2026 at 10:00 AM4 days left

AI summary

SNCF Gares & Connexions seeks to upgrade its RETA system by acquiring a Contact Center as a Service (CCaaS) solution. This solution will route emergency stop calls from customer service booths to call management centres and enable call handling via a user interface.

#contact center#ccaas#it services#france#telecommunications#software development#call routing
Fit for

IT service providers, software development companies, and contact centre solution specialists with experience in large-scale telecommunications and customer service systems should apply.

Key requirements

Suppliers must provide a CCaaS platform capable of integrating with existing infrastructure, routing emergency calls reliably, and delivering a robust user interface for call centre operations.

Frequently asked questions

  • What is this tender about?

    SNCF Gares & Connexions seeks to upgrade its RETA system by acquiring a Contact Center as a Service (CCaaS) solution. This solution will route emergency stop calls from customer service booths to call management centres and enable call handling via a user interface.

  • What are the requirements for suppliers?

    Suppliers must provide a CCaaS platform capable of integrating with existing infrastructure, routing emergency calls reliably, and delivering a robust user interface for call centre operations.

  • What type of company should bid?

    IT service providers, software development companies, and contact centre solution specialists with experience in large-scale telecommunications and customer service systems should apply.

  • Who is the buyer?

    The buyer is SNCF Gares & Connexions.

  • When does this tender close?

    Submissions close on June 30, 2026.

SNCF Gares & Connexions souhaite régénérer son système RETA. Dans ce contexte, une consultation est lancée afin d’acquérir une solution type CCaaS (Contact Center as a Service), permettant le routage des appels des BAU (bornes d’arrêt d’urgence) vers les CGA (centres de gestion d’appels), et le traitement des appels des CGA via une IHM (Interface Homme Machine).

Buyer
SNCF Gares & Connexions
Buyer ID: 507 523 801 02157·Amina TAHRI
16 AV D IVRY, 75013, PARIS
0000000000amina.tahri@sncf.frhttp://www.groupe-sncf.com/
Body responsible for review procedures
Tribunal judiciaire de Paris
Buyer ID: Tribunal judiciaire de Paris
PARVIS DU TRIBUNAL DE PARIS, 75017, PARIS
01 44 32 51 51tj-paris@justice.frhttps://www.tribunal-de-paris.justice.fr/75
Other organization
Société Nationale SNCF
Buyer ID: 552 049 447 76279
2 PLACE AUX ETOILES, 93210, SAINT-DENIS
http://www.groupe-sncf.com/

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