France – Services de programmation de logiciels d'application – Tierce Maintenance Applicative des applications Sign&Go Global SSO, Portail d'Accès au Système d'Information, Card Management System et Vaultwarden de la Métropole de Lyon
AI summary
This tender concerns third-party application maintenance services for four key systems used by Métropole de Lyon: Sign&Go Global SSO, Information System Access Portal, Card Management System, and Vaultwarden. Services include N+2 and N+3 user support, preventive and corrective maintenance, evolutionary maintenance, major enhancement projects, and complementary services such as expertise and training.
Software services companies specializing in application maintenance and support should bid. Experience with enterprise-grade systems management and multi-level technical support is essential.
Suppliers must demonstrate expertise in application maintenance and support for enterprise identity and access management systems, card management platforms, and password vault solutions. Experience with N-tier technical support, preventive maintenance planning, and agile enhancement delivery is required.
Frequently asked questions
What is this tender about?
This tender concerns third-party application maintenance services for four key systems used by Métropole de Lyon: Sign&Go Global SSO, Information System Access Portal, Card Management System, and Vaultwarden. Services include N+2 and N+3 user support, preventive and corrective maintenance, evolutionary maintenance, major enhancement projects, and complementary services such as expertise and training.
What are the requirements for suppliers?
Suppliers must demonstrate expertise in application maintenance and support for enterprise identity and access management systems, card management platforms, and password vault solutions. Experience with N-tier technical support, preventive maintenance planning, and agile enhancement delivery is required.
What type of company should bid?
Software services companies specializing in application maintenance and support should bid. Experience with enterprise-grade systems management and multi-level technical support is essential.
Who is the buyer?
The buyer is Métropole de Lyon.
When does this tender close?
Submissions close on July 30, 2026.
What is the estimated value?
The estimated value is 600,000 EUR.
Le marché comprend la tierce maintenance applicative des applications Sign&Go Global SSO, Portail d'Accès au Système d'Information, Card Management System et Vaultwarden de la Métropole de Lyon. Les prestations comprennent : - Le support N+2 et N+3 aux utilisateurs, aux administrateurs fonctionnels et techniques, - La maintenance préventive et corrective, - La maintenance évolutive, - Des projets d'évolutions majeures, - Des prestations complémentaires (expertise, formation, …)
Tierce Maintenance Applicative des applications Sign&Go Global SSO, Portail d'Accès au Système d'Information, Card Management System et Vaultwarden de la Métropole de Lyon
Le marché comprend la tierce maintenance applicative des applications Sign&Go Global SSO, Portail d'Accès au Système d'Information, Card Management System et Vaultwarden de la Métropole de Lyon. Les prestations comprennent : - Le support N+2 et N+3 aux utilisateurs, aux administrateurs fonctionnels et techniques, - La maintenance préventive et corrective, - La maintenance évolutive, - Des projets d'évolutions majeures, - Des prestations complémentaires (expertise, formation, …)
- QualityPertinence de l'organisation et de la méthodologie de travail proposées60%
- QualityPerformance en matière de protection de l'environnement10%
- PricePrix des prestations30%
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