France – Services divers aux entreprises – Pour l’instruction et la gestion de dossiers clients TER AURA bénéficiant d’une tarification sociale sur les lignes TER AURA

This tender concerns the processing and management of customer files for TER AURA regional train service users who benefit from social tariffs on TER AURA lines. SNCF Voyageurs seeks a service provider to handle administrative and management tasks related to social fare eligibility and customer documentation.

Suppliers must demonstrate experience in customer file management, administrative processing, and social tariff schemes. Knowledge of TER AURA operations and French rail regulations is essential. Strong organizational and record-keeping capabilities are required.

This tender is open to service companies specializing in administrative management, customer services, or business process outsourcing. Experience with public transport or social assistance programs is advantageous.

The buyer is SNCF Voyageurs.

Submissions close on July 28, 2026.