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France – Services d'appui aux pouvoirs publics – Externalisation de certaines opérations liées au traitement de plaintes

DeadlineAugust 12, 2026 at 09:59 PM28 days left

AI summary

This tender concerns the outsourcing of complaint handling operations for the French National Commission for Data Protection and Freedoms (CNIL). The service provider will manage specific complaint-processing activities on behalf of the authority, supporting its regulatory functions related to data protection enforcement.

#complaint handling#outsourcing#public administration#data protection#france#process management#cnil
Fit for

Service providers specializing in administrative outsourcing, complaint management, or business process outsourcing for public authorities should apply. Experience with data protection or regulatory bodies is advantageous.

Key requirements

Suppliers must demonstrate experience in complaint management and administrative support services. Familiarity with data protection regulations and public administration procedures is required. The service provider should have capacity to handle sensitive public-sector complaints efficiently.

Frequently asked questions

  • What is this tender about?

    This tender concerns the outsourcing of complaint handling operations for the French National Commission for Data Protection and Freedoms (CNIL). The service provider will manage specific complaint-processing activities on behalf of the authority, supporting its regulatory functions related to data protection enforcement.

  • What are the requirements for suppliers?

    Suppliers must demonstrate experience in complaint management and administrative support services. Familiarity with data protection regulations and public administration procedures is required. The service provider should have capacity to handle sensitive public-sector complaints efficiently.

  • What type of company should bid?

    Service providers specializing in administrative outsourcing, complaint management, or business process outsourcing for public authorities should apply. Experience with data protection or regulatory bodies is advantageous.

  • Who is the buyer?

    The buyer is COMMISSION NATIONALE DE L'INFORMATIQUE ET DES LIBERTES.

  • When does this tender close?

    Submissions close on August 12, 2026.

  • What is the estimated value?

    The estimated value is 334,000 EUR.

Externalisation de certaines opérations liées au traitement de plaintes

Buyer
COMMISSION NATIONALE DE L'INFORMATIQUE ET DES LIBERTES
Buyer ID: 11000012200033·Service des finances de la commande publique et des moyens généraux
75007, PARIS
0153732500achats@cnil.fr
Body responsible for review procedures
Tribunal administratif de Paris
Buyer ID: 17750005500013·TA de Paris
7 rue de jouy paris cedex 04, 75004, PARIS
0144594400greffe.ta-paris@juradm.frhttps://paris.tribunal-administratif.fr/
Other organization
Comité Consultatif de règlement amiable
Buyer ID: 12000009600020·Secrétaire du CCNRA
6 rue Louise Weiss, 75703, Paris
0144970422ccra.daj@finances.gouv.fr

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