France – Services administratifs du logement – Assistance pour la gestion des recours déposés dans le cadre du droit au logement opposable dans le département du Rhône
AI summary
This tender concerns administrative support services for managing housing-rights appeals under France's enforceable right-to-housing law (DALO) in Rhône department. Services include telephone reception, email management, case registration, and file processing alongside the mediation commission secretariat within the departmental employment and solidarity authority.
Public or private service providers with demonstrated expertise in administrative case management, housing rights, and customer service operations should bid for this contract.
Suppliers must provide customer service staff for telephone and email support, handle administrative case processing, and coordinate with the mediation commission secretariat. Experience in public housing administration and knowledge of DALO procedures is essential.
Frequently asked questions
What is this tender about?
This tender concerns administrative support services for managing housing-rights appeals under France's enforceable right-to-housing law (DALO) in Rhône department. Services include telephone reception, email management, case registration, and file processing alongside the mediation commission secretariat within the departmental employment and solidarity authority.
What are the requirements for suppliers?
Suppliers must provide customer service staff for telephone and email support, handle administrative case processing, and coordinate with the mediation commission secretariat. Experience in public housing administration and knowledge of DALO procedures is essential.
What type of company should bid?
Public or private service providers with demonstrated expertise in administrative case management, housing rights, and customer service operations should bid for this contract.
Who is the buyer?
The buyer is Secrétariat général départemental commun du Rhône.
What is the estimated value?
The estimated value is 1,309,466 EUR.
Prestations d’assistance pour assurer la réponse à l’usager (accueil téléphonique, messagerie électronique), l’enregistrement et l’instruction des dossiers relevant du dispositif relatif au droit au logement opposable (DALO) aux côtés des agents en charge du secrétariat de la commission de médiation au sein de la Direction Départementale de l’Emploi, du Travail et des Solidarités (DDETS) du Rhône
Documents not listed
Réponse à l'usager
Prestations d’assistance pour assurer la réponse à l’usager (accueil téléphonique, messagerie électronique), l’enregistrement et l’instruction des dossiers relevant du dispositif relatif au droit au logement opposable (DALO) aux côtés des agents en charge du secrétariat de la commission de médiation au sein de la Direction Départementale de l’Emploi, du Travail et des Solidarités (DDETS) du Rhône
Enregistrement et instruction des dossiers
Prestations d’assistance pour assurer l’enregistrement et l’instruction des dossiers relevant du dispositif relatif au droit au logement opposable (DALO) aux côtés des agents en charge du secrétariat de la commission de médiation au sein de la Direction Départementale de l’Emploi, du Travail et des Solidarités (DDETS) du Rhône
- Price17
- Quality59
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