France – Services d'assistance informatique – Prestations de maintenance des postes de travail micro-informatiques, tablettes, imprimantes et tous types de périphériques
AI summary
This tender concerns IT helpdesk and maintenance services for the Loire Department's computing infrastructure, including approximately 9,000 workstations and laptops, 1,000 tablets, and 600 printers. Services include installation, deployment, audits, and technical advice for new equipment and software, executed under a framework agreement with individual purchase orders.
IT service providers and systems integrators experienced in enterprise helpdesk operations and multi-site infrastructure support should apply.
Suppliers must be capable of managing large-scale IT infrastructure maintenance across multiple device types and locations. Ability to provide on-site support, deployment services, and technical consulting is required.
Frequently asked questions
What is this tender about?
This tender concerns IT helpdesk and maintenance services for the Loire Department's computing infrastructure, including approximately 9,000 workstations and laptops, 1,000 tablets, and 600 printers. Services include installation, deployment, audits, and technical advice for new equipment and software, executed under a framework agreement with individual purchase orders.
What are the requirements for suppliers?
Suppliers must be capable of managing large-scale IT infrastructure maintenance across multiple device types and locations. Ability to provide on-site support, deployment services, and technical consulting is required.
What type of company should bid?
IT service providers and systems integrators experienced in enterprise helpdesk operations and multi-site infrastructure support should apply.
Who is the buyer?
The buyer is Département de la Loire.
What is the estimated value?
The estimated value is 500,000 EUR.
Les interventions de maintenance concernent les matériels, y compris ceux à vocation serveurs (environ 9000 postes de travail et portables, 1000 tablettes et 600 imprimantes), les petits matériels ainsi que les prestations d'installation, déploiement, audit, conseil pour matériels neufs et logiciels. Accord-cadre fixant toutes les stipulations contractuelles et exécutés par bons de commande. Accord-cadre mono-attributaire, avec un montant minimum de 150 000 euro(s) HT et un montant maximum de 800 000 euro(s) HT. La date prévisionnelle de début des prestations est le 1er juin 2026
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Prestations de maintenance des postes de travail micro-informatiques, tablettes, imprimantes et tous types de périphériques
Les interventions de maintenance concernent les matériels, y compris ceux à vocation serveurs (environ 9000 postes de travail et portables, 1000 tablettes et 600 imprimantes), les petits matériels ainsi que les prestations d'installation, déploiement, audit, conseil pour matériels neufs et logiciels. Accord-cadre fixant toutes les stipulations contractuelles et exécutés par bons de commande. Accord-cadre mono-attributaire, avec un montant minimum de 150 000 euro(s) HT et un montant maximum de 800 000 euro(s) HT. La date prévisionnelle de début des prestations est le 1er juin 2026
- QualityValeur technique, notée sur 20 points45%
- Costconditions financières globales, noté sur 20 points55%
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