France – Services de téléphonie IP – Fourniture de services, de prestations, de logiciels et de matériels pour la solution de téléphonie IP Genesys des SAMU de Normandie
AI summary
This tender concerns a framework agreement for supply of equipment, services, and software to maintain, update, and install Genesys IP telephony solutions for emergency medical services (SAMU) across Normandy, including operational support and a laboratory license mockup.
Companies specializing in telecommunications infrastructure, Genesys platform solutions, or emergency services IT systems should apply. Relevant experience in healthcare or emergency dispatch systems is advantageous.
Suppliers must demonstrate expertise in Genesys IP telephony platforms, emergency services infrastructure, and system integration. Technical competence in TOIP solutions and maintenance services is essential.
Frequently asked questions
What is this tender about?
This tender concerns a framework agreement for supply of equipment, services, and software to maintain, update, and install Genesys IP telephony solutions for emergency medical services (SAMU) across Normandy, including operational support and a laboratory license mockup.
What are the requirements for suppliers?
Suppliers must demonstrate expertise in Genesys IP telephony platforms, emergency services infrastructure, and system integration. Technical competence in TOIP solutions and maintenance services is essential.
What type of company should bid?
Companies specializing in telecommunications infrastructure, Genesys platform solutions, or emergency services IT systems should apply. Relevant experience in healthcare or emergency dispatch systems is advantageous.
Who is the buyer?
The buyer is Normand'e-santé.
When does this tender close?
Submissions close on August 24, 2026.
Le présent accord cadre porte sur la fourniture d'équipements, de services, de prestations ou de livrables pour le maintien en conditions opérationnelles, la mise à jour ou l'installation de solution Genesys dites " TOIP RRAMU des SAMU Centre 15 de Normandie " ainsi que pour la maquette TOIP SAMU (licence lab).
Maintenance et support du produit Genesys
Maintenance corrective et évolutive, support, licences et extension de licences ou nouveaux modules et expertises/formations ponctuelles pour des sites de production (SAMU) et un site de développement
Equipements Audiocode
Assistance, Achat et MCO d'équipements Audiocode et de licences associées
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