France – Maintenance et réparation de matériel informatique – Maintenance des matériels informatiques dans les collèges publics du Département de l'Indre
AI summary
This tender concerns a framework agreement for maintenance and repair of IT equipment in public secondary schools across the Indre Department. The contract runs for one year, renewable three times, with a maximum annual budget of €100,000 excluding tax. Emergency repairs must be completed within 10 working days, while urgent workstation interventions are capped at two days and non-urgent repairs at five days.
IT service providers and computer maintenance specialists with experience in institutional or educational sectors should bid. Firms must demonstrate capacity to manage multiple sites and meet tight response-time commitments.
Suppliers must be capable of providing IT maintenance and repair services for educational and administrative workstations and peripherals. Response times for emergency callouts and scheduled maintenance must be clearly defined and meet the specified service-level requirements.
Frequently asked questions
What is this tender about?
This tender concerns a framework agreement for maintenance and repair of IT equipment in public secondary schools across the Indre Department. The contract runs for one year, renewable three times, with a maximum annual budget of €100,000 excluding tax. Emergency repairs must be completed within 10 working days, while urgent workstation interventions are capped at two days and non-urgent repairs at five days.
What are the requirements for suppliers?
Suppliers must be capable of providing IT maintenance and repair services for educational and administrative workstations and peripherals. Response times for emergency callouts and scheduled maintenance must be clearly defined and meet the specified service-level requirements.
What type of company should bid?
IT service providers and computer maintenance specialists with experience in institutional or educational sectors should bid. Firms must demonstrate capacity to manage multiple sites and meet tight response-time commitments.
Who is the buyer?
The buyer is Département de L'Indre.
When does this tender close?
Submissions close on September 4, 2026.
Accord-cadre à bons de commande passé pour un an, reconductible 3 fois, sans montant minimum et avec un montant maximum annuel fixé à 100 000.00 euro(s) HT. Le délai de livraison de fournitures commandées pour des dépannages d'urgence est laissé à l'initiative du candidat, sans dépasser le délai plafond de 10 jours ouvrés. Les délais de rétablissement relatifs à la maintenance des postes de travail pédagogiques et administratifs ainsi que des périphériques sont laissés à l'initiative du candidat, sans dépasser le délai plafond de J+2 pour les interventions urgentes et J+5 pour les interventions non urgentes
Maintenance des matériels informatiques dans les collèges publics du Département de l'Indre
Accord-cadre à bons de commande passé pour un an, reconductible 3 fois, sans montant minimum et avec un montant maximum annuel fixé à 100 000.00 euro(s) HT. Le délai de livraison de fournitures commandées pour des dépannages d'urgence est laissé à l'initiative du candidat, sans dépasser le délai plafond de 10 jours ouvrés. Les délais de rétablissement relatifs à la maintenance des postes de travail pédagogiques et administratifs ainsi que des périphériques sont laissés à l'initiative du candidat, sans dépasser le délai plafond de J+2 pour les interventions urgentes et J+5 pour les interventions non urgentes
- QualityValeur technique40%
- QualityDélai de rétablissement10%
- PricePrix50%
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