France – Services de sondages d'opinion – Accompagnement dans la co-conception de services et dispositifs avec les usagers, le recueil des attentes et la mesure de la satisfaction des usagers - relance lot 2
AI summary
This tender concerns opinion polling and user research services for the Isère Department. The supplier will support co-design of public services and facilities with end-users, collect user expectations, and measure satisfaction levels through a framework agreement executed via purchase orders.
Research and consulting firms specialising in public sector user engagement, citizen surveys, and service design are sought to participate in this framework agreement.
Suppliers must have demonstrated expertise in opinion research, user co-design methodologies, and satisfaction measurement. They should be capable of managing multiple projects under a framework agreement with unit pricing.
Frequently asked questions
What is this tender about?
This tender concerns opinion polling and user research services for the Isère Department. The supplier will support co-design of public services and facilities with end-users, collect user expectations, and measure satisfaction levels through a framework agreement executed via purchase orders.
What are the requirements for suppliers?
Suppliers must have demonstrated expertise in opinion research, user co-design methodologies, and satisfaction measurement. They should be capable of managing multiple projects under a framework agreement with unit pricing.
What type of company should bid?
Research and consulting firms specialising in public sector user engagement, citizen surveys, and service design are sought to participate in this framework agreement.
Who is the buyer?
The buyer is Département de l'Isère.
L'accord-cadre est conclu à compter de la date de notification du contrat. L'accord-cadre sera exécuté par l'émission de bons de commande. Chaque lot fera l'objet d'une attribution séparée. Les prestations sont réglées par des prix unitaires
Documents not listed
Recueil des attentes et mesure de la satisfaction et des usagers
- QualityPertinence des profils des intervenants affectés à la réalisation des prestations (expertise technique et scientifique)25%
- QualityPertinence de la méthodologie et de l'organisation mise en place pour la réalisation des prestations15%
- QualityQualité et pertinence des livrables10%
- PricePrix des prestations50%
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