France – Services informatiques – Maintenance de la solution Diapason (Gestion de la relation avec les usagers de la Région Grand Est)
AI summary
This tender concerns the maintenance and operational support of the Diapason user management solution for the Grand Est Region. Diapason is a CRM software system built on the Efficy E-Deal platform, currently being brought in-house for ongoing technical and functional support.
IT services companies specializing in CRM maintenance and support, ideally with prior experience on Efficy E-Deal platforms and public-sector infrastructure.
Suppliers must have demonstrated expertise in maintaining and supporting Efficy E-Deal CRM solutions, proven experience with user management systems, and capability to provide continuous operational support for a regional public administration environment.
Frequently asked questions
What is this tender about?
This tender concerns the maintenance and operational support of the Diapason user management solution for the Grand Est Region. Diapason is a CRM software system built on the Efficy E-Deal platform, currently being brought in-house for ongoing technical and functional support.
What are the requirements for suppliers?
Suppliers must have demonstrated expertise in maintaining and supporting Efficy E-Deal CRM solutions, proven experience with user management systems, and capability to provide continuous operational support for a regional public administration environment.
What type of company should bid?
IT services companies specializing in CRM maintenance and support, ideally with prior experience on Efficy E-Deal platforms and public-sector infrastructure.
Who is the buyer?
The buyer is Région Grand Est.
When does this tender close?
Submissions close on October 12, 2026.
What is the estimated value?
The estimated value is 950,000 EUR.
Le présent accord cadre a pour objet principal la reprise du maintien en conditions opérationnelles de la solution de gestion des usagers nommée Diapason en interne. Il s'agit d'une solution logicielle de type CRM, de l'éditeur Efficy et dont le nom de produit est E-Deal
Maintenance de la solution Diapason (Gestion de la relation avec les usagers de la Région Grand Est)
Le présent accord cadre a pour objet principal la reprise du maintien en conditions opérationnelles de la solution de gestion des usagers nommée Diapason en interne. Il s'agit d'une solution logicielle de type CRM, de l'éditeur Efficy et dont le nom de produit est E-Deal
- QualityReprise de connaissance, méthodologie de transition et réversibilité15%
- QualityMoyens humains15%
- QualitySécurité informatique12%
- QualityMaintenance et support de la solution10%
- QualityMéthodologie du projet5%
- QualitySobriété numérique3%
- PricePrix40%
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