Mesure de la qualité de service de transport régional sur les lignes normandes
AI summary
This tender concerns the measurement of service quality for regional passenger transport on the NO_MA_D Train network and the future Caen hub in Normandy. The contract will evaluate service quality objectively against pre-established criteria, assessing both delivered and perceived quality, and identifying recurring strengths and weaknesses to drive continuous improvement.
Transport consultancies, quality assurance firms, and specialized transport service evaluation companies with proven experience in regional public transport assessment should bid.
Suppliers must have expertise in transport service quality measurement and evaluation methodologies. Demonstrated experience with public transport networks and ability to conduct comprehensive quality assessments according to standardized criteria are essential.
Frequently asked questions
What is this tender about?
This tender concerns the measurement of service quality for regional passenger transport on the NO_MA_D Train network and the future Caen hub in Normandy. The contract will evaluate service quality objectively against pre-established criteria, assessing both delivered and perceived quality, and identifying recurring strengths and weaknesses to drive continuous improvement.
What are the requirements for suppliers?
Suppliers must have expertise in transport service quality measurement and evaluation methodologies. Demonstrated experience with public transport networks and ability to conduct comprehensive quality assessments according to standardized criteria are essential.
What type of company should bid?
Transport consultancies, quality assurance firms, and specialized transport service evaluation companies with proven experience in regional public transport assessment should bid.
Who is the buyer?
The buyer is REGION NORMANDIE.
When does this tender close?
Submissions close on June 11, 2026.
What is the estimated value?
The estimated value is 700,000 EUR.
L'objet du présent marché est la mesure de la qualité du service public de transport régional de voyageurs sur le réseau NO_MA_D Train et le futur lot étoile de Caen en : -Evaluant de façon objective, selon un référentiel de critères d'évaluation préétablis, le niveau de qualité du service offert aux voyageurs (tant la qualité produite que la qualité perçue); -Mettant en évidence les bons et les mauvais résultats récurrents afin d'améliorer de façon continue la qualité du service
Mesure de la qualité de service de transport régional sur les lignes normandes
L'objet du présent marché est la mesure de la qualité du service public de transport régional de voyageurs sur le réseau NO_MA_D Train et le futur lot étoile de Caen en : -Evaluant de façon objective, selon un référentiel de critères d'évaluation préétablis, le niveau de qualité du service offert aux voyageurs (tant la qualité produite que la qualité perçue); -Mettant en évidence les bons et les mauvais résultats récurrents afin d'améliorer de façon continue la qualité du service
Scoring criteria not specified
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