France – Services d'appui dans le domaine des transports routiers – Mesure de la qualité de service de transport régional sur les lignes normandes
AI summary
This tender concerns the measurement and evaluation of service quality for regional passenger rail transport in Normandy, specifically on the NO_MA_D Train network and the future Caen star network. The contractor will assess both objective service quality against established criteria and perceived quality from passengers, identifying performance patterns to drive continuous improvement.
Companies with specialized experience in public transport quality auditing and service evaluation are sought. Established expertise in rail or regional transport quality measurement is required.
Suppliers must demonstrate expertise in transport service quality assessment and measurement methodologies. Technical capability to evaluate both operational performance and passenger perception using standardized evaluation criteria is essential.
Frequently asked questions
What is this tender about?
This tender concerns the measurement and evaluation of service quality for regional passenger rail transport in Normandy, specifically on the NO_MA_D Train network and the future Caen star network. The contractor will assess both objective service quality against established criteria and perceived quality from passengers, identifying performance patterns to drive continuous improvement.
What are the requirements for suppliers?
Suppliers must demonstrate expertise in transport service quality assessment and measurement methodologies. Technical capability to evaluate both operational performance and passenger perception using standardized evaluation criteria is essential.
What type of company should bid?
Companies with specialized experience in public transport quality auditing and service evaluation are sought. Established expertise in rail or regional transport quality measurement is required.
Who is the buyer?
The buyer is REGION NORMANDIE.
When does this tender close?
Submissions close on June 11, 2026.
What is the estimated value?
The estimated value is 700,000 EUR.
L'objet du présent marché est la mesure de la qualité du service public de transport régional de voyageurs sur le réseau NO_MA_D Train et le futur lot étoile de Caen en : -Evaluant de façon objective, selon un référentiel de critères d'évaluation préétablis, le niveau de qualité du service offert aux voyageurs (tant la qualité produite que la qualité perçue); -Mettant en évidence les bons et les mauvais résultats récurrents afin d'améliorer de façon continue la qualité du service
Mesure de la qualité de service de transport régional sur les lignes normandes
L'objet du présent marché est la mesure de la qualité du service public de transport régional de voyageurs sur le réseau NO_MA_D Train et le futur lot étoile de Caen en : -Evaluant de façon objective, selon un référentiel de critères d'évaluation préétablis, le niveau de qualité du service offert aux voyageurs (tant la qualité produite que la qualité perçue); -Mettant en évidence les bons et les mauvais résultats récurrents afin d'améliorer de façon continue la qualité du service
Scoring criteria not specified
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