France – Services d'assurance – Prestations d'assistance dépannage du marché des clients particuliers d'EDF - Direction Commerce

DeadlineApril 22, 2026 at 09:00 AMClosed 84 days ago

AI summary

This tender concerns insurance assistance services for EDF's residential customers, specifically breakdown assistance and intervention for electrical installation failures and related issues in customers' homes. A new product range will be distributed from June 1, 2027, with optional continuation of previously marketed ranges.

#insurance#assistance services#breakdown cover#residential#edf#france#electrical
Fit for

Insurance companies and mutual insurance associations with experience in residential breakdown assistance services and capacity to manage a customer base.

Key requirements

The supplier must be an insurance company or mutual insurance association capable of providing on-site breakdown assistance and intervention services for residential electrical installations and related home issues.

Frequently asked questions

  • What is this tender about?

    This tender concerns insurance assistance services for EDF's residential customers, specifically breakdown assistance and intervention for electrical installation failures and related issues in customers' homes. A new product range will be distributed from June 1, 2027, with optional continuation of previously marketed ranges.

  • What are the requirements for suppliers?

    The supplier must be an insurance company or mutual insurance association capable of providing on-site breakdown assistance and intervention services for residential electrical installations and related home issues.

  • What type of company should bid?

    Insurance companies and mutual insurance associations with experience in residential breakdown assistance services and capacity to manage a customer base.

  • Who is the buyer?

    The buyer is EDF SA.

  • When does this tender close?

    Submissions close on April 22, 2026.

Recherche de société d'assurance ou de mutuelle d'assurance proposant des prestations d'assistance - intervention en cas de panne sur l'installation électrique et autres désordres affectant les clients particuliers d'EDF au sein de leur habitat. Distribution d’une nouvelle gamme à compter du 1er juin 2027 et, en option, reprise de gammes anciennement commercialisées.

Buyer
EDF SA
Buyer ID: 552081317·Gaëtan KERVARGANT et Delphine BARTHEZ (delphine.barthez@edf.fr +33 7 64 18 39 52) - EDF Assurances
4 rue Floreal, 75017, Paris
Body responsible for review procedures
Tribunal Judiciaire de Paris
Buyer ID: 17750111101763
Parvis du Tribunal de Paris, 75859, Paris Cedex 17
Other organization
Médiateur du Groupe EDF
Buyer ID: 552 081 317 T
TSA 50026, 75804, Paris Cedex 08
Other organization
Publications Office of the European Union
Buyer ID: PUBL
2417, Luxembourg

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