France – Services de réalisation d'enquêtes – Contrôle de la qualité de service pour le service de transport à la demande destiné aux personnes présentant un handicap moteur, visuel, psychique et mental

DeadlineMay 4, 2026 at 02:00 PMClosed 72 days ago

AI summary

This tender concerns quality control and monitoring services for on-demand transport for persons with motor, visual, psychic and mental disabilities (Optibus and Optiguide services) in the SYTRAL Mobilités territory. The service includes field inspections, quality indicator assessments, and result analysis and reporting to the operator and the public authority.

#quality assurance#on-demand transport#accessibility services#survey services#france#public transport
Fit for

Survey and quality assurance service providers with expertise in accessible transport monitoring and ability to conduct field-based quality inspections and data analysis.

Key requirements

Suppliers must be capable of conducting on-site quality control inspections, analyzing quality indicators for accessible transport services, and delivering comprehensive reporting to transport operators and public authorities.

Frequently asked questions

  • What is this tender about?

    This tender concerns quality control and monitoring services for on-demand transport for persons with motor, visual, psychic and mental disabilities (Optibus and Optiguide services) in the SYTRAL Mobilités territory. The service includes field inspections, quality indicator assessments, and result analysis and reporting to the operator and the public authority.

  • What are the requirements for suppliers?

    Suppliers must be capable of conducting on-site quality control inspections, analyzing quality indicators for accessible transport services, and delivering comprehensive reporting to transport operators and public authorities.

  • What type of company should bid?

    Survey and quality assurance service providers with expertise in accessible transport monitoring and ability to conduct field-based quality inspections and data analysis.

  • Who is the buyer?

    The buyer is SYTRAL Mobilités - TRANSPORT.

  • When does this tender close?

    Submissions close on May 4, 2026.

Le marché a pour objet le suivi de la qualité de service du transport à la demande destiné aux personnes présentant un handicap moteur, visuel, psychique et mental Optibus et du service associé Optiguide sur une partie du territoire de l'établissement public SYTRAL Mobilités. La prestation consiste en la réalisation de contrôles sur le terrain, sur l'ensemble des indicateurs qualité le nécessitant ainsi que l'analyse et la valorisation des résultats auprès de l'exploitant et de SYTRAL Mobilités

Buyer
SYTRAL Mobilités - TRANSPORT
Buyer ID: 81301·SYTRAL Mobilités - TRANSPORT
21 Boulevard Marius Vivier Merle, 69487, Lyon
Body responsible for review procedures
Tribunal administratif de Lyon
Buyer ID: E3D6046E-AC9A-0B7C-482C285D4B955D92
184 rue Duguesclin, 69433, Lyon
Other organization
Avenue-Web Systèmes
Buyer ID: E3D60425-B9DE-22C4-237E79FE562BBAB9
38170, Seyssinet-Pariset
Other organization
SYTRAL Mobilités
Buyer ID: E3D60458-B39E-2FFD-5D6A67F109B940F6
21 Boulevard Vivier Merle, 69487, Lyon

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