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France – Services d'enquête auprès des consommateurs – Audit de Qualité et Enquête de Satisfaction des Centres de Relation Clients - AQP/ASC

AI summary

This tender concerns quality audits of customer contact centre services and satisfaction surveys to evaluate compliance with business procedures and measure client satisfaction.

#customer service#quality audit#satisfaction survey#contact centre#france#compliance evaluation
Fit for

Service providers specialising in quality auditing, customer satisfaction research, and contact centre evaluation should bid.

Key requirements

Suppliers must have expertise in customer service auditing, satisfaction survey design and administration, and knowledge of contact centre operations and quality standards.

Frequently asked questions

  • What is this tender about?

    This tender concerns quality audits of customer contact centre services and satisfaction surveys to evaluate compliance with business procedures and measure client satisfaction.

  • What are the requirements for suppliers?

    Suppliers must have expertise in customer service auditing, satisfaction survey design and administration, and knowledge of contact centre operations and quality standards.

  • What type of company should bid?

    Service providers specialising in quality auditing, customer satisfaction research, and contact centre evaluation should bid.

  • Who is the buyer?

    The buyer is COMUTITRES.

Réalisation d'audits sur la qualité des prestations fournies par les centres de relation clients (CRC) et conduite d'enquêtes de satisfaction auprès des clients afin d'évaluer la conformité aux procédures métiers et de mesurer la satisfaction des clients

Buyer
COMUTITRES
Buyer ID: 91945182300026·chihabe RAQUIB
21 boulevard haussman, 75009, PARIS
0745114658c.raquib@comutitres.frhttps://www.comutitres.fr/
Body responsible for review procedures
TRIBUNAL JUDICIAIRE DE PARIS
Buyer ID: 17750111101763
PARVIS DU TRIBUNAL DE PARIS, 75017, PARIS
https://www.tribunal-de-paris.justice.fr/75
Other organization
ENOV
Buyer ID: 49427960700027
69100, VILLEURBANNE

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