GetTenderAI

Audit de Qualité et Enquête de Satisfaction des Centres de Relation Clients - AQP/ASC

AI summary

This tender concerns a quality audit and customer satisfaction survey for call centres operated by COMUTITRES. The assignment will evaluate service quality, customer experience, and operational performance across the centres, with results informing strategic improvements.

#quality audit#customer satisfaction#call centres#france#service evaluation
Fit for

Firms specializing in quality assurance auditing, customer experience research, or call centre performance evaluation should bid. Consultancies with proven track records in the financial services or telecommunications sectors are preferred.

Key requirements

Suppliers must have proven expertise in quality auditing and customer satisfaction surveys. Experience with call centre operations and multi-site assessments is essential. Strong analytical capabilities and reporting proficiency are required.

Frequently asked questions

  • What is this tender about?

    This tender concerns a quality audit and customer satisfaction survey for call centres operated by COMUTITRES. The assignment will evaluate service quality, customer experience, and operational performance across the centres, with results informing strategic improvements.

  • What are the requirements for suppliers?

    Suppliers must have proven expertise in quality auditing and customer satisfaction surveys. Experience with call centre operations and multi-site assessments is essential. Strong analytical capabilities and reporting proficiency are required.

  • What type of company should bid?

    Firms specializing in quality assurance auditing, customer experience research, or call centre performance evaluation should bid. Consultancies with proven track records in the financial services or telecommunications sectors are preferred.

  • Who is the buyer?

    The buyer is COMUTITRES.

Buyer
COMUTITRES
Buyer ID: 91945182300026·chihabe RAQUIB
21 boulevard haussman, 75009, PARIS
0745114658c.raquib@comutitres.frhttps://www.comutitres.fr/
Body responsible for review procedures
TRIBUNAL JUDICIAIRE DE PARIS
Buyer ID: 17750111101763
PARVIS DU TRIBUNAL DE PARIS, 75017, PARIS
https://www.tribunal-de-paris.justice.fr/75
Other organization
ENOV
Buyer ID: 49427960700027
69100, VILLEURBANNE

Computing match…

AI document analysis

We read the tender PDFs and DOCX files and surface key requirements, deadlines, budget and red flags.

Loading…