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France – Services d'assistance et de conseils informatiques – SERVICES D'ASSISTANCE TECHNIQUE ET D'ACCOMPAGNEMENT LOGICIELS

AI summary

This framework agreement covers technical support and software assistance services across three French regions: Île-de-France, Bourgogne Franche-Comté, and Auvergne Rhône-Alpes. The contract supports CAP Territoires' IT operations and user assistance needs.

#it support#technical assistance#software services#france#île-de-france#framework agreement#cap territoires
Fit for

IT service providers or system integrators with proven experience in technical support and software assistance services across multiple French regions should bid.

Key requirements

Suppliers must provide technical support and software accompaniment services across the three specified regions. Experience in multi-regional service delivery and IT support is expected.

Frequently asked questions

  • What is this tender about?

    This framework agreement covers technical support and software assistance services across three French regions: Île-de-France, Bourgogne Franche-Comté, and Auvergne Rhône-Alpes. The contract supports CAP Territoires' IT operations and user assistance needs.

  • What are the requirements for suppliers?

    Suppliers must provide technical support and software accompaniment services across the three specified regions. Experience in multi-regional service delivery and IT support is expected.

  • What type of company should bid?

    IT service providers or system integrators with proven experience in technical support and software assistance services across multiple French regions should bid.

  • Who is the buyer?

    The buyer is CAP Territoires (60).

  • What is the estimated value?

    The estimated value is 12,000,000 EUR.

Le présent accord-cadre a pour objet de couvrir les besoins en prestations d'assistance technique et d'accompagnement logiciels sur les périmètres géographiques de l'Ile de France, de la Bourgogne Franche Comté et de l'Auvergne Rhône Alpes.

Buyer
CAP Territoires (60)
Buyer ID: 51292951400036
1 rue de la Chappelle CS 46001, 60000, Allone
+33 365435305arnaud.bensoussan@cap-territoires.frhttps://www.marches-securises.fr
Body responsible for review procedures
Tribunal Administratif d'AMIENS
Buyer ID: 178 000 055 00016
14 RUE LEMERCHIER, 80000, AMIENS
+33 032233617greffe.ta-amiens@juradm.fr
Other organization
DELETEC
Buyer ID: 43390118800063
35 rue de Prony, 75017, Paris
+33 015325066Yohan.nezrit@deletec.fr

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