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France – Services de secours informatique – PRESTATIONS D'ASSISTANCE ET D'EXPERTISE INFORMATIQUE

DeadlineSeptember 18, 2026 at 02:00 PM65 days left

AI summary

This tender concerns multi-year IT support and expertise services for Le Havre Seine Metropole. It establishes framework agreements with multiple service providers for emergency IT assistance, helpdesk support, and technical consulting across four separate lots with different attribution models.

#it support#emergency services#le havre#framework agreement#technical assistance#helpdesk
Fit for

IT service companies with proven expertise in helpdesk support, system administration, and technical consulting. Firms must demonstrate capacity to handle emergency requests and maintain service continuity.

Key requirements

Suppliers must be qualified IT service providers capable of delivering emergency assistance and technical expertise. They should have documented experience in IT support services, appropriate staffing, and capacity to respond within required timeframes.

Frequently asked questions

  • What is this tender about?

    This tender concerns multi-year IT support and expertise services for Le Havre Seine Metropole. It establishes framework agreements with multiple service providers for emergency IT assistance, helpdesk support, and technical consulting across four separate lots with different attribution models.

  • What are the requirements for suppliers?

    Suppliers must be qualified IT service providers capable of delivering emergency assistance and technical expertise. They should have documented experience in IT support services, appropriate staffing, and capacity to respond within required timeframes.

  • What type of company should bid?

    IT service companies with proven expertise in helpdesk support, system administration, and technical consulting. Firms must demonstrate capacity to handle emergency requests and maintain service continuity.

  • Who is the buyer?

    The buyer is LE HAVRE SEINE METROPOLE.

  • When does this tender close?

    Submissions close on September 18, 2026.

-Forme de l'accord-cadre (cf. art 2-3 du règlement de la consultation) Pour les lots 1 à 3, la consultation donne lieu à l'établissement d'un accord-cadre à bons de commande multi attributaire, avec trois attributaires, fixant toutes les stipulations contractuelles. Pour le lot 4, la consultation donne lieu à l'établissement d'un accord-cadre à bons de commande mono-attributaire. * Lots 1 à 3 : Modalité d'attribution des commandes entre attributaires Pour les lots 1 et 2 : le 1er attributaire sera contacté en priorité, s'il ne répond pas suffisamment rapidement la commande sera passée auprès du 2ème attributaire, puis 3ème attributaire. Pour le lot 3 : les commandes seront attribuées à tour de rôle aux attributaires en fonction de l'année d'exécution de l'accord-cadre, de la façon indicative suivante : 1ère année : 1er attributaire 2ème année : 2ème attributaire 3ème année : 3ème attributaire 4ème année : 1er attributaire

Buyer
LE HAVRE SEINE METROPOLE
Buyer ID: 57592·LE HAVRE SEINE METROPOLE
Hotel De La Communaute, 76085, Le Havre
0235194545secretariatcao@lehavremetro.frhttps://www.lehavreseinemetropole.fr/
Body responsible for review procedures
Tribunal administratif de Rouen
Buyer ID: 273678B0-F188-3D5C-8D00591364A094C3
53 avenue Gustave Flaubert, 76000, Rouen
0232081270greffe.ta-rouen@juradm.fr
Other organization
Avenue-Web Systèmes
Buyer ID: 27367860-BFB6-4846-1A12D5A94BDEA5A9
38170, Seyssinet-Pariset
+33480041260publications-joue@aws-france.com
Other organization
Tribunal administratif de Rouen
Buyer ID: 273678D8-9095-784D-E34A3CDE44248FC2
53 avenue Gustave Flaubert, 76000, Rouen
0232081270greffe.ta-rouen@juradm.fr
Other organization
Tribunal administratif de Rouen
Buyer ID: 273678F2-D6D2-FBAE-CC51CDFD3048029D
53 avenue Gustave Flaubert, 76000, Rouen
0232081270greffe.ta-rouen@juradm.fr

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