France – Services de téléphonie et de transmission de données – Solution de centres d'appels multicanale
AI summary
This tender concerns the selection of a service provider to deploy and operate a multichannel call centre solution for KLESIA, including telephony numbers, data transmission services, and related infrastructure to handle incoming and outgoing communications across multiple channels.
Telecommunications service providers, call centre operators, and IT infrastructure companies with proven experience in multichannel communications platforms and enterprise-scale solutions are eligible to bid.
Suppliers must be capable of designing, implementing, and managing a multichannel call centre platform with high availability and scalability. Technical expertise in telecommunications infrastructure, data transmission, and call centre operations is essential.
Frequently asked questions
What is this tender about?
This tender concerns the selection of a service provider to deploy and operate a multichannel call centre solution for KLESIA, including telephony numbers, data transmission services, and related infrastructure to handle incoming and outgoing communications across multiple channels.
What are the requirements for suppliers?
Suppliers must be capable of designing, implementing, and managing a multichannel call centre platform with high availability and scalability. Technical expertise in telecommunications infrastructure, data transmission, and call centre operations is essential.
What type of company should bid?
Telecommunications service providers, call centre operators, and IT infrastructure companies with proven experience in multichannel communications platforms and enterprise-scale solutions are eligible to bid.
Who is the buyer?
The buyer is GIE KLESIA.
When does this tender close?
Submissions close on June 26, 2026.
What is the estimated value?
The estimated value is 3,520,000 EUR.
La présente consultation a pour objet de sélectionner un prestataire à qui sera confié, à compter de son attribution, l'organisation et la mise en place des outils selon les besoins exprimés dans le présent cahier des charges techniques (« Cahier des Charges Techniques » ou « CCT »). •Des numéros d’accueil téléphonique KLESIA •D’une solution de centres d’appels multicanale
Solution de centres d'appels multicanale
• La fourniture, le déploiement et l'exploitation de la solution de Centre d'Appel, • Les prestations d'intégration associées, incluant l'analyse des besoins, la configuration, l'interfaçage avec les systèmes existants, les évolutions, ainsi que l'accompagnement au changement.
- PricePrix des prestations (30%)30%
- QualityQualité 1: Capacités techniques (60%)60%
- QualityQualité 2: RSE (10%)10%
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