France – Services d'installation d'appareils de radiotéléphonie – Fournitures et de maintenance des solutions de téléphonie et de centre d’appel
AI summary
This tender concerns the supply, installation, and maintenance of a new IP telephony environment (soft-phone solution) for m2A HABITAT. Services include migration from the current Alcatel infrastructure to a new solution, support for Kiamo solution evolution, and ongoing maintenance. This is a composite framework agreement with both standard market and call-off provisions.
Telecommunications service providers or IT consultancies with expertise in VoIP systems, call center platforms, and infrastructure migration services.
Suppliers must be capable of deploying IP telephony solutions, managing infrastructure migration, and providing Kiamo platform support and maintenance. Technical expertise in soft-phone environments and call center solutions is required.
Frequently asked questions
What is this tender about?
This tender concerns the supply, installation, and maintenance of a new IP telephony environment (soft-phone solution) for m2A HABITAT. Services include migration from the current Alcatel infrastructure to a new solution, support for Kiamo solution evolution, and ongoing maintenance. This is a composite framework agreement with both standard market and call-off provisions.
What are the requirements for suppliers?
Suppliers must be capable of deploying IP telephony solutions, managing infrastructure migration, and providing Kiamo platform support and maintenance. Technical expertise in soft-phone environments and call center solutions is required.
What type of company should bid?
Telecommunications service providers or IT consultancies with expertise in VoIP systems, call center platforms, and infrastructure migration services.
Who is the buyer?
The buyer is m2A HABITAT (68).
Les prestations attendues dans le cadre de ce marché comprennent : La fourniture, l'installation et la maintenance d'un nouvel environnement de téléphonie IP (soft phonie) ; La migration depuis l'infrastructure Alcatel actuelle vers la nouvelle solution ; l'accompagnement à l'évolution de la solution Kiamo ; la fourniture d'une prestation de maintenance de la solution Kiamo. Il s'agit d'un accord-cadre composite. La partie « marché ordinaire » concerne les prestations suivantes : Maintenance et mise en oeuvre de l'environnement de softphonie et Kiamo. La partie « accord-cadre à bons de commande » concerne les prestations suivantes : Prestations de projet de développement des applicatifs mis en oeuvre selon les besoins de développement de l'office.
Documents not listed
LOT-0001
Fournitures et de maintenance des solutions de téléphonie et de centre d’appel
- PricePrix 40 points
- QualityValeur technique : 60 points
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