France – Services de réalisation d'enquêtes – Mesure de la qualité de service, de la satisfaction et de l'usage du service de transport public urbain de Sète Agglopôle Méditerranée
AI summary
This tender concerns survey services to measure service quality, customer satisfaction, and usage patterns of public urban transport in Sète Agglopôle Méditerranée. Work is split into two lots: mystery shopper and customer satisfaction surveys (Lot 1), and pricing-fraud and origin-destination surveys (Lot 2). Services include survey design, field data collection, data processing and analysis, and final report delivery.
Survey research firms or market research agencies with proven experience in public transport customer satisfaction and transport usage studies should bid. Capability in quantitative field surveys and data analytics is essential.
Suppliers must demonstrate expertise in transport survey methodologies, data collection, statistical analysis, and report production. Experience with mystery shopper programs and origin-destination surveys is required. Social and environmental execution conditions apply per specifications.
Frequently asked questions
What is this tender about?
This tender concerns survey services to measure service quality, customer satisfaction, and usage patterns of public urban transport in Sète Agglopôle Méditerranée. Work is split into two lots: mystery shopper and customer satisfaction surveys (Lot 1), and pricing-fraud and origin-destination surveys (Lot 2). Services include survey design, field data collection, data processing and analysis, and final report delivery.
What are the requirements for suppliers?
Suppliers must demonstrate expertise in transport survey methodologies, data collection, statistical analysis, and report production. Experience with mystery shopper programs and origin-destination surveys is required. Social and environmental execution conditions apply per specifications.
What type of company should bid?
Survey research firms or market research agencies with proven experience in public transport customer satisfaction and transport usage studies should bid. Capability in quantitative field surveys and data analytics is essential.
Who is the buyer?
The buyer is Sète agglopôle Méditerranée.
When does this tender close?
Submissions close on June 30, 2026.
Les prestations sont réparties en 2 lots : - Lot 1 : Enquêtes client mystère et enquête satisfaction clientèle Le montant total des prestations pour la durée de l'accord-cadre est de 200 000 euro(s) HT maximum décomposé comme suit : Période 1 : 80 000 euro(s) HT maximum // Périodes 2, 3 et 4 : 40 000 euro(s) HT maximum. - Lot 2 : Enquêtes tarification-fraude et enquête origine-destination Le montant total des prestations pour la durée de l'accord-cadre est défini comme suit : 190 000 euro(s) HT maximum. Chaque lot fera l'objet d'une attribution séparée. Pour les 4 types d'enquête : préparation de l'enquête, réalisation des mesures ou collecte des données terrain, saisie traitement et analyse des données, restitution de l'étude et mise à disposition des données brutes. Le contrat débute à compter de la date fixée au CCAP. La consultation comporte des conditions d'exécution à caractère social et environnemental détaillées au cahier des charges
Enquêtes client mystère et enquête satisfaction clientèle
Enquêtes tarification-fraude et enquête origine-destination
- QualityValeur technique50%
- QualityPerformances en matière de protection de l'environnement10%
- PricePrix des prestations40%
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