France – Services d'enquête sur la satisfaction des consommateurs – Prestations de suivi de la démarche qualité du réseau de transports urbains sur le périmètre de Bordeaux Métropole
AI summary
This tender concerns quality assurance services for the urban transport network operated by Bordeaux Métropole. It includes fraud and validation surveys, passenger satisfaction and mobility studies, and service quality control across three separate lots, executed under a framework agreement with unit pricing.
Survey and market research firms specializing in public transportation, consumer satisfaction studies, and quality assurance services are invited to bid.
Suppliers must be capable of conducting consumer satisfaction surveys and quality monitoring studies. Experience in urban transport survey work and compliance with French quality standards required.
Frequently asked questions
What is this tender about?
This tender concerns quality assurance services for the urban transport network operated by Bordeaux Métropole. It includes fraud and validation surveys, passenger satisfaction and mobility studies, and service quality control across three separate lots, executed under a framework agreement with unit pricing.
What are the requirements for suppliers?
Suppliers must be capable of conducting consumer satisfaction surveys and quality monitoring studies. Experience in urban transport survey work and compliance with French quality standards required.
What type of company should bid?
Survey and market research firms specializing in public transportation, consumer satisfaction studies, and quality assurance services are invited to bid.
Who is the buyer?
The buyer is Bordeaux Métropole.
When does this tender close?
Submissions close on September 30, 2026.
What is the estimated value?
The estimated value is 930,000 EUR.
L'accord-cadre sera exécuté par l'émission de bons de commande. Chaque lot fera l'objet d'une attribution séparée. Les prestations sont réglées par des prix unitaires. Prestations de suivi de la démarche qualité du réseau de transports urbains sur le périmètre de Bordeaux Métropole LOT 1 - Enquêtes fraude et non validation LOT 2 - Enquêtes satisfaction et mobilité LOT 3 - Contrôle de la qualité du service La date de commencement des prestations est donnée à titre indicatif
Enquêtes fraude et non validation
Enquêtes fraude et non validation<br/>
Enquêtes satisfaction et mobilité
Enquêtes satisfaction et mobilité<br/>
Contrôle de la qualité du service
Contrôle de la qualité du service<br/>
Scoring criteria not specified
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