France – Services d'assistance technique informatique – Prestations d'infogérance informatique au profit de France Terre d'Asile
AI summary
This tender concerns managed IT services and technical support for France Terre d'Asile. Services include user-level IT support (level 1 and 2), incident management, infrastructure administration covering workstations, servers, network equipment, cloud environments (Microsoft 365), security solutions, and backup systems.
IT service providers specializing in managed services and technical support should apply. Companies must have proven capability in enterprise-level infrastructure management and user support operations.
Suppliers must demonstrate expertise in managing Windows-based workstations, network infrastructure (LAN, WAN, Wi-Fi, VPN), cloud platforms (Microsoft 365), cybersecurity solutions (firewalls, antivirus, EDR/XDR), and business continuity systems. Experience supporting user assistance and infrastructure maintenance is essential.
Frequently asked questions
What is this tender about?
This tender concerns managed IT services and technical support for France Terre d'Asile. Services include user-level IT support (level 1 and 2), incident management, infrastructure administration covering workstations, servers, network equipment, cloud environments (Microsoft 365), security solutions, and backup systems.
What are the requirements for suppliers?
Suppliers must demonstrate expertise in managing Windows-based workstations, network infrastructure (LAN, WAN, Wi-Fi, VPN), cloud platforms (Microsoft 365), cybersecurity solutions (firewalls, antivirus, EDR/XDR), and business continuity systems. Experience supporting user assistance and infrastructure maintenance is essential.
What type of company should bid?
IT service providers specializing in managed services and technical support should apply. Companies must have proven capability in enterprise-level infrastructure management and user support operations.
Who is the buyer?
The buyer is France terre d'asile - siège social.
When does this tender close?
Submissions close on June 30, 2026.
What is the estimated value?
The estimated value is 1,500,000 EUR.
Ces prestations comprennent : Le support aux utilisateurs : assistance technique de niveau 1 et 2, gestion des incidents et des demandes, accompagnement des utilisateurs dans l'utilisation des outils numériques ; L'administration des infrastructures informatiques : gestion et maintien en condition opérationnelle des serveurs, équipements réseau, systèmes de sécurité et environnements cloud. Le périmètre fonctionnel couvert inclut : Les postes de travail fixes et portables (système d'exploitation Windows) ; Les périphériques informatiques (imprimantes, scanners, écrans, équipements mobiles) ; Les serveurs physiques et virtualisés ; Les infrastructures réseau (LAN, WAN, Wi-Fi, VPN) ; Les solutions de sécurité informatique (pare-feu, antivirus, EDR/XDR, gestion des vulnérabilités) ; Les environnements cloud, notamment Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Microsoft Entra ID) ; Les systèmes de sauvegarde et de continuité d'activité
Infogérance de proximité
Service Desk (N1/N2), gestion du parc de postes de travail (?1 500 PC) et périphériques, support utilisateurs Microsoft 365, administration fonctionnelle des comptes AD/Entra ID, présence mensuelle Siège/Cinetika/Créteil. Périmètre Annexes A et B du CCTP
Infogérance système et réseaux
Administration serveurs (physiques/virtuels), LAN/WAN/Wi-Fi/VPN, cybersécurité (EDR/XDR, vulnérabilités, SIEM, PAM), administration tenant Microsoft 365, sauvegardes & PRA, supervision 24/7, CMDB. Conformité NIS2 / RGPD / ANSSI
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