France – Services informatiques – Service desk
AI summary
This tender concerns IT service desk and user support services for the information systems of GIE Alliance IT, a consortium whose members are Banque de France and Informatique CDC. The contract covers assistance and technical support delivery to end users across the organization's IT infrastructure.
IT service providers and system integrators with proven capability in helpdesk and user support services, preferably with experience in financial or banking sector environments.
Suppliers must demonstrate expertise in IT service desk operations, user support, and systems management. Experience supporting financial sector IT environments and ability to meet French public procurement standards are expected.
Frequently asked questions
What is this tender about?
This tender concerns IT service desk and user support services for the information systems of GIE Alliance IT, a consortium whose members are Banque de France and Informatique CDC. The contract covers assistance and technical support delivery to end users across the organization's IT infrastructure.
What are the requirements for suppliers?
Suppliers must demonstrate expertise in IT service desk operations, user support, and systems management. Experience supporting financial sector IT environments and ability to meet French public procurement standards are expected.
What type of company should bid?
IT service providers and system integrators with proven capability in helpdesk and user support services, preferably with experience in financial or banking sector environments.
Who is the buyer?
The buyer is BANQUE DE FRANCE - Direction des Achats.
When does this tender close?
Submissions close on July 20, 2026.
What is the estimated value?
The estimated value is 4,400,000 EUR.
Le marché a pour objet des prestations d'assistance et de support aux utilisateurs des systèmes d'information du GIE Alliance IT, dont les membres son la Banque de France et Informatique CDC.
Service desk
Le marché a pour objet les prestations d'assistance et de support aux utilisateurs du système d'information du GIE Alliance IT, dont les membres sont la Banque de France et CDC Informatique.
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