France – Services informatiques – Renouvellement des prestations d'infogérance du centre d'assistance numérique et des services de proximité numérique
AI summary
This tender concerns the renewal of managed IT services for a digital assistance centre and digital proximity services operated by Bordeaux Métropole. The framework agreement will be executed through purchase orders, with separate lot allocations and pricing based on unit rates and fixed fees.
IT services providers and systems integrators with expertise in managed services, digital assistance platforms, and public sector deployments should apply.
Suppliers must be capable of delivering comprehensive managed IT services including digital assistance and proximity support. Experience with framework agreements and public sector IT infrastructure is expected.
Frequently asked questions
What is this tender about?
This tender concerns the renewal of managed IT services for a digital assistance centre and digital proximity services operated by Bordeaux Métropole. The framework agreement will be executed through purchase orders, with separate lot allocations and pricing based on unit rates and fixed fees.
What are the requirements for suppliers?
Suppliers must be capable of delivering comprehensive managed IT services including digital assistance and proximity support. Experience with framework agreements and public sector IT infrastructure is expected.
What type of company should bid?
IT services providers and systems integrators with expertise in managed services, digital assistance platforms, and public sector deployments should apply.
Who is the buyer?
The buyer is Bordeaux Métropole.
What is the estimated value?
The estimated value is 42,000,000 EUR.
L'accord-cadre sera exécuté par l'émission de bons de commande. Chaque lot fera l'objet d'une attribution séparée. Les prestations sont réglées par des prix unitaires et forfaitaires
Documents not listed
Infogérance centre d'assistance numérique
Infogérance centre d'assistance numérique<br/>
Infogérance support de proximité numérique
Infogérance support de proximité numérique<br/>
Prestations d'assistance au pilotage et d'expertise sur le domaine du support aux utilisateurs
Prestations d'assistance au pilotage et d'expertise sur le domaine du support aux utilisateurs<br/>
- QualityValeur technique60%
- QualityEngagement social et environnemental sur la base du Crt10%
- PricePrix des prestations30%
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