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France – Services de secours informatique – PRESTATIONS D'ASSISTANCE ET D'EXPERTISE INFORMATIQUE

DeadlineSeptember 25, 2026 at 02:00 PM60 days left

AI summary

This tender concerns information technology support and expertise services for Le Havre Seine Metropole. The procurement establishes framework agreements with multiple suppliers: lots 1–3 involve three award-holders with defined order allocation procedures, while lot 4 is a single-supplier agreement. The framework covers emergency IT assistance and consulting services.

#it support#emergency services#framework agreement#le havre#france#consulting
Fit for

IT service companies offering emergency support, helpdesk services, and technical consulting should apply. Providers must have experience in enterprise-level IT assistance and proven capacity to respond quickly to requests.

Key requirements

Suppliers must be qualified IT service providers capable of delivering emergency support and expertise. They should demonstrate technical competence, responsiveness, and ability to meet service-level requirements under framework agreement terms.

Frequently asked questions

  • What is this tender about?

    This tender concerns information technology support and expertise services for Le Havre Seine Metropole. The procurement establishes framework agreements with multiple suppliers: lots 1–3 involve three award-holders with defined order allocation procedures, while lot 4 is a single-supplier agreement. The framework covers emergency IT assistance and consulting services.

  • What are the requirements for suppliers?

    Suppliers must be qualified IT service providers capable of delivering emergency support and expertise. They should demonstrate technical competence, responsiveness, and ability to meet service-level requirements under framework agreement terms.

  • What type of company should bid?

    IT service companies offering emergency support, helpdesk services, and technical consulting should apply. Providers must have experience in enterprise-level IT assistance and proven capacity to respond quickly to requests.

  • Who is the buyer?

    The buyer is LE HAVRE SEINE METROPOLE.

  • When does this tender close?

    Submissions close on September 25, 2026.

-Forme de l'accord-cadre (cf. art 2-3 du règlement de la consultation) Pour les lots 1 à 3, la consultation donne lieu à l'établissement d'un accord-cadre à bons de commande multi attributaire, avec trois attributaires, fixant toutes les stipulations contractuelles. Pour le lot 4, la consultation donne lieu à l'établissement d'un accord-cadre à bons de commande mono-attributaire. * Lots 1 à 3 : Modalité d'attribution des commandes entre attributaires Pour les lots 1 et 2 : le 1er attributaire sera contacté en priorité, s'il ne répond pas suffisamment rapidement la commande sera passée auprès du 2ème attributaire, puis 3ème attributaire. Pour le lot 3 : les commandes seront attribuées à tour de rôle aux attributaires en fonction de l'année d'exécution de l'accord-cadre, de la façon indicative suivante : 1ère année : 1er attributaire 2ème année : 2ème attributaire 3ème année : 3ème attributaire 4ème année : 1er attributaire

Buyer
LE HAVRE SEINE METROPOLE
Buyer ID: 57592·LE HAVRE SEINE METROPOLE
Hotel De La Communaute, 76085, Le Havre
0235194545secretariatcao@lehavremetro.frhttps://www.lehavreseinemetropole.fr/
Body responsible for review procedures
Tribunal administratif de Rouen
Buyer ID: 2E83175F-F61A-9393-2EF1D6F79A9BA533
53 avenue Gustave Flaubert, 76000, Rouen
0232081270greffe.ta-rouen@juradm.fr
Other organization
Avenue-Web Systèmes
Buyer ID: 2E831726-F203-AD42-19A9EC6FFBF8B12F
38170, Seyssinet-Pariset
+33480041260publications-joue@aws-france.com
Other organization
Tribunal administratif de Rouen
Buyer ID: 2E831776-A014-3DAB-3D64D50625E28925
53 avenue Gustave Flaubert, 76000, Rouen
0232081270greffe.ta-rouen@juradm.fr
Other organization
Tribunal administratif de Rouen
Buyer ID: 2E831787-FFF8-E650-5EAD106D53BC49C7
53 avenue Gustave Flaubert, 76000, Rouen
0232081270greffe.ta-rouen@juradm.fr

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