France – Services informatiques – Acquisition d'une solution logicielle de traitement des demandes de services internes
AI summary
This tender concerns the acquisition of a software solution to manage internal service requests from employees, track their processing and resolution, monitor service-level commitments, and measure client satisfaction across all support functions. The system will be hosted on-premises.
Software vendors or system integrators specializing in IT service management and internal request-handling solutions should bid.
Suppliers must provide a comprehensive service-request management platform with tracking, SLA monitoring, and satisfaction measurement capabilities. Experience with on-premises deployments and support-function operations is expected.
Frequently asked questions
What is this tender about?
This tender concerns the acquisition of a software solution to manage internal service requests from employees, track their processing and resolution, monitor service-level commitments, and measure client satisfaction across all support functions. The system will be hosted on-premises.
What are the requirements for suppliers?
Suppliers must provide a comprehensive service-request management platform with tracking, SLA monitoring, and satisfaction measurement capabilities. Experience with on-premises deployments and support-function operations is expected.
What type of company should bid?
Software vendors or system integrators specializing in IT service management and internal request-handling solutions should bid.
Who is the buyer?
The buyer is Banque de France - Direction des Achats.
What is the estimated value?
The estimated value is 600,000 EUR.
Acquisition d’une solution logicielle permettant d’initier des demandes de services émises par les agents, de les traiter et d’en assurer le suivi, mais aussi de suivre les engagements de service et de mesurer la satisfaction client, pour l’ensemble des fonctions support, hébergée on premise
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Acquisition d'une solution logicielle de traitement des demandes de services internes
Acquisition d’une solution logicielle permettant d’initier des demandes de services émises par les agents, de les traiter et d’en assurer le suivi, mais aussi de suivre les engagements de service et de mesurer la satisfaction client, pour l’ensemble des fonctions support, hébergée on premise
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