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France – Services de maintenance des systèmes et services d'assistance – Accord cadre à bons de commandes pour des prestations de Centre d’appels et d’assistance technique autour des équipements bureautiques, numériques et téléphoniques de l’administration parisienne en 2 lots

AI summary

This tender concerns a framework agreement with call-offs for call-center and technical support services covering office equipment, digital systems, and telephone equipment used by the Paris administration. The contract is divided into two lots and will be managed through purchase orders.

#call center services#technical support#paris#framework agreement#office equipment#telecommunications#public administration
Fit for

Call-center service providers and technical support companies with proven experience in managing telecommunications and office equipment support for large organizations should apply.

Key requirements

Suppliers must demonstrate experience in call-center operations and technical support for office and telecommunications equipment. They should have capacity to handle multi-lot service delivery for a large public administration.

Frequently asked questions

  • What is this tender about?

    This tender concerns a framework agreement with call-offs for call-center and technical support services covering office equipment, digital systems, and telephone equipment used by the Paris administration. The contract is divided into two lots and will be managed through purchase orders.

  • What are the requirements for suppliers?

    Suppliers must demonstrate experience in call-center operations and technical support for office and telecommunications equipment. They should have capacity to handle multi-lot service delivery for a large public administration.

  • What type of company should bid?

    Call-center service providers and technical support companies with proven experience in managing telecommunications and office equipment support for large organizations should apply.

  • Who is the buyer?

    The buyer is VILLE de PARIS - DFA - SDA.

Accord cadre à bons de commandes pour des prestations de Centre d’appels et d’assistance technique autour des équipements bureautiques, numériques et téléphoniques de l’administration parisienne en 2 lots

Buyer
VILLE de PARIS - DFA - SDA
Buyer ID: 21750001600019·SA1
7 avenue de la porte d'Ivry, 75013, PARIS
+33 171270264dfa-bm1@paris.frhttps://www.paris.fr
Body responsible for review procedures
Tribunal Administratif de Paris
Buyer ID: 17750005500013
7 rue de Jouy, 75004, PARIS
0144594400Greffe.ta-paris@juradm.frhttp://paris.tribunal-administratif.fr/
Other organization
RESOTEL&COM
Buyer ID: 51938748400065
1 -9 Av du General DE GAULLE immeuble Le Pascal B, 94000, CRETEIL
0978364359contact@resoteletcom.fr
Other organization
INTERWAY
Buyer ID: 38967116500022
6 Voie de l’Angleterre, 13127, VITROLLES
07 60 35 01 32Commercial@interway.fr

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