See original contract notice — 2026-04-07

France – Services divers aux entreprises et services connexes – Assistance aux utilisateurs de la plateforme OPERAT et de l'Observatoire DPE-AUDITS

AI summary

This tender concerns user assistance services for the OPERAT platform and the DPE-AUDITS Observatory. ADEME seeks support for managing and helping users navigate these energy audit and building performance data platforms, which are critical tools for tracking energy efficiency in France.

#user assistance#operat platform#energy audit#dpe-audits#france#helpdesk#environmental services

Fit for

Companies specializing in user support services, technical helpdesk operations, or energy sector platform assistance should apply. Organizations with prior experience supporting public environmental or energy platforms are preferred.

Key requirements

Suppliers must demonstrate expertise in technical user support, platform assistance, and energy audit data systems. Experience with the OPERAT platform or similar environmental/energy databases is highly advantageous.

Frequently asked questions

What is this tender about?
This tender concerns user assistance services for the OPERAT platform and the DPE-AUDITS Observatory. ADEME seeks support for managing and helping users navigate these energy audit and building performance data platforms, which are critical tools for tracking energy efficiency in France.
What are the requirements for suppliers?
Suppliers must demonstrate expertise in technical user support, platform assistance, and energy audit data systems. Experience with the OPERAT platform or similar environmental/energy databases is highly advantageous.
What type of company should bid?
Companies specializing in user support services, technical helpdesk operations, or energy sector platform assistance should apply. Organizations with prior experience supporting public environmental or energy platforms are preferred.
Who is the buyer?
The buyer is ADEME - Agence de l'environnement et de la maitrise de l'énergie.

Assistance aux utilisateurs de la plateforme OPERAT et de l'Observatoire DPE-AUDITS

Buyer

ADEME - Agence de l'environnement et de la maitrise de l'énergie

Buyer ID: 38529030900454·MME BIENVENU Frédérique - Rédactrice

20 avenue du Grésillé, 49004, ANGERS CEDEX 01

04 93 95 79 67 frederique.bienvenu@ademe.fr

Body responsible for review procedures

Tribunal administratif de Nantes

Buyer ID: 17440005100010

6 allée de l'île Gloriette CS 24111, 44041, Nantes Cedex

0255101002 greffe.ta-nantes@juradm.fr http://nantes.tribunal-administratif.fr/

Other organization

DOCAPOSTE BPO

Buyer ID: 32021714401229

94200, Ivry-sur-seine

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