When does this tender close?

Submissions close on October 19, 2026.

What is the estimated value?

The estimated value is 250,000 EUR.

France – Services d'aide aux utilisateurs et services d'assistance – ASSISTANCE AUX UTILISATEURS DE LA PLATEFORME MEDRANO/ALPHA TANGO ET PRESTATIONS ASSOCIEES

DeadlineOctober 19, 2026 at 09:59 PM9 days left

AI summary

This tender concerns user support and assistance services for the Alpha Tango application and its Medrano back-office system. Alpha Tango is a platform implemented in 2017 to streamline registration procedures for drone owners, operators, and pilots. The system currently serves over 180,000 internal and external users.

#user support#help desk#drones#application support#france#digital services

Fit for

Companies with proven expertise in user support services, help-desk operations, and experience supporting large-scale web-based applications should apply.

Key requirements

Suppliers must provide comprehensive user assistance services including technical support, troubleshooting, and help-desk operations for the Alpha Tango platform and associated back-office systems.

Frequently asked questions

What is this tender about?
This tender concerns user support and assistance services for the Alpha Tango application and its Medrano back-office system. Alpha Tango is a platform implemented in 2017 to streamline registration procedures for drone owners, operators, and pilots. The system currently serves over 180,000 internal and external users.
What are the requirements for suppliers?
Suppliers must provide comprehensive user assistance services including technical support, troubleshooting, and help-desk operations for the Alpha Tango platform and associated back-office systems.
What type of company should bid?
Companies with proven expertise in user support services, help-desk operations, and experience supporting large-scale web-based applications should apply.
Who is the buyer?
The buyer is SG / SDF2.
When does this tender close?
Submissions close on October 19, 2026.
What is the estimated value?
The estimated value is 250,000 EUR.

Le marché a pour objet des prestations d'assistance aux utilisateurs de l'application Alpha Tango et de son back office Medrano. Alpha Tango est un système mis en œuvre en 2017 par la DSAC afin de faciliter l'ensemble des formalités d'enregistrement des propriétaires, des exploitants et des télépilotes de drones. Ce système, désormais utilisé par plus de 180 000 utilisateurs internes et externes

Buyer

SG / SDF2

Buyer ID: 12006401900074

75015, PARIS

0158094321 pmi-dgac.sg@aviation-civile.gouv.fr

Body responsible for review procedures

Tribunal administratif de Paris

Buyer ID: 17750005500013

7 rue de Jouy, 75004, PARIS

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