France – Services d'aide aux utilisateurs et services d'assistance – Prestations de support informatique et accompagnement des utilisateurs de Niveau 1
AI summary
This tender concerns a framework agreement for IT user support services and Level 1 assistance to end-users. The contract will be executed through purchase orders with unit pricing covering the full term including renewal options.
IT service providers specializing in user support and helpdesk services, capable of delivering Level 1 technical assistance under a framework agreement with unit pricing.
Suppliers must provide IT help desk and Level 1 user support services. They should be able to handle user assistance and technical support delivery under a framework agreement with unit-based pricing.
Frequently asked questions
What is this tender about?
This tender concerns a framework agreement for IT user support services and Level 1 assistance to end-users. The contract will be executed through purchase orders with unit pricing covering the full term including renewal options.
What are the requirements for suppliers?
Suppliers must provide IT help desk and Level 1 user support services. They should be able to handle user assistance and technical support delivery under a framework agreement with unit-based pricing.
What type of company should bid?
IT service providers specializing in user support and helpdesk services, capable of delivering Level 1 technical assistance under a framework agreement with unit pricing.
Who is the buyer?
The buyer is Communauté d'Agglomération Villefranche Beaujolais Saone.
When does this tender close?
Submissions close on July 15, 2026.
What is the estimated value?
The estimated value is 600,000 EUR.
L'accord-cadre sera exécuté par l'émission de bons de commande. Les prestations sont réglées par des prix unitaires. Les montants estimatifs sont indicatifs et comprennent la totalité des périodes de reconduction. Les montants estimatifs sont indicatifs et comprennent les options (prestations similaires et reconductions)
Prestations de support informatique et accompagnement des utilisateurs de Niveau 1
L'accord-cadre sera exécuté par l'émission de bons de commande. Les prestations sont réglées par des prix unitaires. Les montants estimatifs sont indicatifs et comprennent la totalité des périodes de reconduction. Les montants estimatifs sont indicatifs et comprennent les options (prestations similaires et reconductions)
- Quality2-Qualité et adaptation de l'organisation proposée pour assurer les missions de Desk45%
- Quality3-Qualifications et expérience du personnel assigné à l'exécution du contrat20%
- Price1-Prix des prestations35%
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