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Support Utilisateurs MutuAlisé TRAnsversal (SUMATRA) – Lot 2

AI summary

This tender concerns the provision of user support services for SUMATRA, a transversal mutualized platform serving multiple French social ministries. The contract covers helpdesk, technical assistance, and user support operations for government users across social affairs departments.

#user support#helpdesk#french government#mutualized platform#social ministries#it services
Fit for

Organizations specialized in IT user support, helpdesk services, and government IT solutions should bid. Established support service providers with public-sector experience are preferred.

Key requirements

Suppliers must demonstrate expertise in user support and helpdesk operations for large-scale government platforms. Experience with mutualized IT infrastructure, French public administration context, and multilingual support is required.

Frequently asked questions

  • What is this tender about?

    This tender concerns the provision of user support services for SUMATRA, a transversal mutualized platform serving multiple French social ministries. The contract covers helpdesk, technical assistance, and user support operations for government users across social affairs departments.

  • What are the requirements for suppliers?

    Suppliers must demonstrate expertise in user support and helpdesk operations for large-scale government platforms. Experience with mutualized IT infrastructure, French public administration context, and multilingual support is required.

  • What type of company should bid?

    Organizations specialized in IT user support, helpdesk services, and government IT solutions should bid. Established support service providers with public-sector experience are preferred.

  • Who is the buyer?

    The buyer is Ministères sociaux.

Buyer
Tribunal Administratif de Paris
Buyer ID: 17750005500013
7 rue de Jouy, 75004, Paris
+33 0 00 00 00rostan.mbani@sg.social.gouv.frhttps://paris.tribunal-administratif.fr/
Body responsible for review procedures
Tribunal Administratif de Paris
Buyer ID: 17750005500013
7 rue de Jouy, 75004, Paris
+33 0 00 00 00rostan.mbani@sg.social.gouv.frhttps://paris.tribunal-administratif.fr/
Other organization
Ministères sociaux DFAS/SDADD
Buyer ID: 13000680200016·MBANI Rostan
78/84 rue Olivier de Serres, 75015, Paris
+33000000000dfas-dadd-bpcp@sg.social.gouv.fr
Other organization
KLEE CONSEIL & INTEGRATION,
Buyer ID: 75236509800017
LA BOURSIDIERE BP 159 92357 LE PLESSIS ROBINSON, 92357, LE PLESSIS ROBINSON
01 46 29 25 25

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