Prestation de support, d’évolution et de pilotage du Service Desk de France Travail
AI summary
This tender concerns the provision of specialized IT expert support for France Travail's Service Desk operations, covering support, evolution, and management services. The contract aims to deploy experts with rare and specific skills to assist with the design, enhancement, optimization, security, and transformation of digital projects and products.
IT consulting and staffing firms with expertise in Service Desk operations and digital transformation services should bid. Demonstrated capability in providing specialized technical support teams is essential.
Suppliers must provide specialized IT experts capable of delivering Service Desk support and evolution services. Expertise in digital project transformation, security, and optimization is required.
Frequently asked questions
What is this tender about?
This tender concerns the provision of specialized IT expert support for France Travail's Service Desk operations, covering support, evolution, and management services. The contract aims to deploy experts with rare and specific skills to assist with the design, enhancement, optimization, security, and transformation of digital projects and products.
What are the requirements for suppliers?
Suppliers must provide specialized IT experts capable of delivering Service Desk support and evolution services. Expertise in digital project transformation, security, and optimization is required.
What type of company should bid?
IT consulting and staffing firms with expertise in Service Desk operations and digital transformation services should bid. Demonstrated capability in providing specialized technical support teams is essential.
Who is the buyer?
The buyer is DSI de France Travail.
When does this tender close?
Submissions close on May 4, 2026.
What is the estimated value?
The estimated value is 23,700,000 EUR.
Le présent marché a pour objet la mise à disposition, par l’intermédiaire des titulaires, d’experts disposant de compétences rares, pointues ou spécifiques, afin d’accompagner France Travail dans la conception, l’évolution, l’optimisation, la sécurisation ou la transformation de leurs projets et produits numériques.
Réalisation de services numériques au travers du déploiement d’une plateforme d’intermédiation visant à faire réaliser un sourcing d'expertises pénuriques
Le présent marché a pour objet la mise à disposition, par l’intermédiaire des titulaires, d’experts disposant de compétences rares, pointues ou spécifiques, afin d’accompagner France Travail dans la conception, l’évolution, l’optimisation, la sécurisation ou la transformation de leurs projets et produits numériques.
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