Prestations d’externalisation de l’assistance multicanale auprès des usagers des politiques publiques confiées à l’ASP
AI summary
This tender concerns outsourcing of multi-channel customer assistance services for users of public policies managed by ASP (Agence de Services et de Paiement). The service provider will deliver support across multiple communication channels to citizens accessing public assistance programs.
The service provider should be an established call center or customer service outsourcing company with proven experience in handling public sector assistance programs and multi-channel support operations.
Suppliers must demonstrate experience in multi-channel customer support, ability to handle high call volumes, knowledge of French public administration procedures, and capability to provide services in French.
Frequently asked questions
What is this tender about?
This tender concerns outsourcing of multi-channel customer assistance services for users of public policies managed by ASP (Agence de Services et de Paiement). The service provider will deliver support across multiple communication channels to citizens accessing public assistance programs.
What are the requirements for suppliers?
Suppliers must demonstrate experience in multi-channel customer support, ability to handle high call volumes, knowledge of French public administration procedures, and capability to provide services in French.
What type of company should bid?
The service provider should be an established call center or customer service outsourcing company with proven experience in handling public sector assistance programs and multi-channel support operations.
Who is the buyer?
The buyer is A.S.P..
When does this tender close?
Submissions close on June 12, 2026.
Prestations d’externalisation de l’assistance multicanale auprès des usagers des politiques publiques confiées à l’ASP
Prestations d’externalisation de l’assistance multicanale auprès des usagers des politiques publiques confiées à l’ASP
Mettre à disposition des usagers de l’ASP, un accompagnement quotidien dans leurs démarches de demande d’aide ou de l’utilisation des portails web mis à disposition par l’ASP, et la réalisation de prestations complémentaires.
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