France – Services d'aide aux utilisateurs et services d'assistance – Prestations d’externalisation de l’assistance multicanale auprès des usagers des politiques publiques confiées à l’ASP
AI summary
This tender concerns the outsourcing of multi-channel user assistance services for public-policy users managed by ASP. The contract covers help-desk and customer-support operations across multiple communication channels to serve beneficiaries of public schemes administered by the French social-security agency.
Companies specializing in outsourced customer-support services, call centres, or multi-channel help-desk operations with proven experience in public-sector service delivery should apply.
Suppliers must demonstrate experience in multi-channel customer support operations, ability to handle high-volume enquiries, compliance with French data-protection standards, and service-level agreement management capabilities.
Frequently asked questions
What is this tender about?
This tender concerns the outsourcing of multi-channel user assistance services for public-policy users managed by ASP. The contract covers help-desk and customer-support operations across multiple communication channels to serve beneficiaries of public schemes administered by the French social-security agency.
What are the requirements for suppliers?
Suppliers must demonstrate experience in multi-channel customer support operations, ability to handle high-volume enquiries, compliance with French data-protection standards, and service-level agreement management capabilities.
What type of company should bid?
Companies specializing in outsourced customer-support services, call centres, or multi-channel help-desk operations with proven experience in public-sector service delivery should apply.
Who is the buyer?
The buyer is A.S.P..
When does this tender close?
Submissions close on June 12, 2026.
Prestations d’externalisation de l’assistance multicanale auprès des usagers des politiques publiques confiées à l’ASP
Prestations d’externalisation de l’assistance multicanale auprès des usagers des politiques publiques confiées à l’ASP
Mettre à disposition des usagers de l’ASP, un accompagnement quotidien dans leurs démarches de demande d’aide ou de l’utilisation des portails web mis à disposition par l’ASP, et la réalisation de prestations complémentaires.
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