Enquêtes de satisfactions sur les services proposés par l'AIFE

DeadlineMay 26, 2026 at 06:00 PMClosed 50 days ago

AI summary

This tender concerns the preparation, conduct, and analysis of satisfaction surveys covering all services provided by AIFE (France's Financial IT Agency). The surveys will assess user satisfaction across the agency's core missions, including IT projects, system maintenance, user support, and information system governance.

#survey research#customer satisfaction#it services#aife#france#consulting
Fit for

Consulting firms, market research agencies, or survey specialists with proven experience in IT service satisfaction studies and public administration projects should apply.

Key requirements

Suppliers must demonstrate expertise in designing and executing large-scale satisfaction surveys, statistical analysis, and reporting. Experience with public-sector IT service evaluation and French administration is essential.

Frequently asked questions

  • What is this tender about?

    This tender concerns the preparation, conduct, and analysis of satisfaction surveys covering all services provided by AIFE (France's Financial IT Agency). The surveys will assess user satisfaction across the agency's core missions, including IT projects, system maintenance, user support, and information system governance.

  • What are the requirements for suppliers?

    Suppliers must demonstrate expertise in designing and executing large-scale satisfaction surveys, statistical analysis, and reporting. Experience with public-sector IT service evaluation and French administration is essential.

  • What type of company should bid?

    Consulting firms, market research agencies, or survey specialists with proven experience in IT service satisfaction studies and public administration projects should apply.

  • Who is the buyer?

    The buyer is Agence pour l'Informatique financière de l'Etat (AIFE).

  • When does this tender close?

    Submissions close on May 26, 2026.

  • What is the estimated value?

    The estimated value is 180,000 EUR.

Le présent marché a pour objet la préparation, la réalisation et l’analyse d’enquêtes portant sur l’ensemble des prestations proposées par l’Agence pour l’Informatique Financière de l’État (AIFE), dans le cadre de la réalisation de ses missions (projets, maintien en conditions opérationnelles du système d'information dont elle a la responsabilité, accompagnement des utilisateurs, urbanisation).

Buyer
Agence pour l'Informatique Financière de l'Etat (AIFE)
Buyer ID: 13001977100018·Victor ENGELHARDT
93160, Noisy-le-Grand
Body responsible for review procedures
Tribunal administratif de Montreuil
Buyer ID: 13000686900015
93100, Montreuil

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