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Support utilisateurs niveau 2 sur la DSN (Déclaration Sociale Nominative)

AI summary

This tender concerns provision of Level 2 user support services for the DSN (Déclaration Sociale Nominative), France's mandatory social declaration system. The successful bidder will provide technical and functional assistance to end-users, handling complex issues and troubleshooting beyond first-line support.

#dsn#user support#level 2#payroll#social compliance#helpdesk#france
Fit for

This tender is open to IT support service providers and consulting firms with proven experience in French social and payroll systems, preferably with prior DSN support delivery.

Key requirements

Suppliers must demonstrate expertise in DSN systems, employment law, and social compliance. Strong technical support capabilities, fluency in French, and experience managing user helpdesk operations are essential.

Frequently asked questions

  • What is this tender about?

    This tender concerns provision of Level 2 user support services for the DSN (Déclaration Sociale Nominative), France's mandatory social declaration system. The successful bidder will provide technical and functional assistance to end-users, handling complex issues and troubleshooting beyond first-line support.

  • What are the requirements for suppliers?

    Suppliers must demonstrate expertise in DSN systems, employment law, and social compliance. Strong technical support capabilities, fluency in French, and experience managing user helpdesk operations are essential.

  • What type of company should bid?

    This tender is open to IT support service providers and consulting firms with proven experience in French social and payroll systems, preferably with prior DSN support delivery.

  • Who is the buyer?

    The buyer is GIP MDS.

Buyer
GIP MDS
Buyer ID: 18751249600030
4-14 rue Ferrus, 75014, Paris
+31184863233lila.ridane@gip-mds.fr
Body responsible for review procedures
TRIBUNAL ADMINISTRATIF DE PARIS
Buyer ID: 17750005500013
7, rue de Jouy, 75004, Paris
0144594400greffe.ta-paris@juradm.fr
Other organization
TESSI DOCUMENTS SERVICES
Buyer ID: 32680358200096
Bâtiment ILEO, 27/33 quai Alphonso Le Gallo, 92100, Boulogne Billancourt

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