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France – Services d'aide aux utilisateurs et services d'assistance – Support utilisateurs niveau 2 sur la DSN (Déclaration Sociale Nominative)

AI summary

This framework agreement concerns level 2 user support services for the DSN (Déclaration Sociale Nominative), France's mandatory social declaration system. The service will handle user requests by email and telephone that could not be resolved at level 1, acting as a single point of contact for escalated issues.

#user support#dsn#helpdesk#level 2 support#france#social declaration#it services
Fit for

Service providers specializing in IT user support, helpdesk operations, or business process support services with experience in French social compliance systems are encouraged to bid.

Key requirements

Suppliers must be capable of providing second-level technical and user assistance for the DSN system. Experience with social declaration processes, multi-channel support (email and phone), and complaint handling is expected.

Frequently asked questions

  • What is this tender about?

    This framework agreement concerns level 2 user support services for the DSN (Déclaration Sociale Nominative), France's mandatory social declaration system. The service will handle user requests by email and telephone that could not be resolved at level 1, acting as a single point of contact for escalated issues.

  • What are the requirements for suppliers?

    Suppliers must be capable of providing second-level technical and user assistance for the DSN system. Experience with social declaration processes, multi-channel support (email and phone), and complaint handling is expected.

  • What type of company should bid?

    Service providers specializing in IT user support, helpdesk operations, or business process support services with experience in French social compliance systems are encouraged to bid.

  • Who is the buyer?

    The buyer is GIP MDS.

  • What is the estimated value?

    The estimated value is 0 EUR.

Le présent accord-cadre a pour objet l'accompagnement au support utilisateur Niveau 2 sur la DSN (Déclaration Sociale Nominative). Le support Niveau 2 DSN a pour objectifs de réceptionner en un point unique, l'ensemble des demandes effectuées par mails ou téléphone, et qui n'ont pas pu être répondues au Niveau 1.

Buyer
GIP MDS
Buyer ID: 18751249600030
4-14 rue Ferrus, 75014, Paris
+31184863233lila.ridane@gip-mds.fr
Body responsible for review procedures
TRIBUNAL ADMINISTRATIF DE PARIS
Buyer ID: 17750005500013
7, rue de Jouy, 75004, Paris
0144594400greffe.ta-paris@juradm.fr
Other organization
TESSI DOCUMENTS SERVICES
Buyer ID: 32680358200096
Bâtiment ILEO, 27/33 quai Alphonso Le Gallo, 92100, Boulogne Billancourt

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