GetTenderAI

France – Services informatiques professionnels – MISE EN PLACE ET MAINTIEN OPERATIONNEL D'UN CENTRE DE CONTACT

AI summary

This tender concerns the establishment and operational maintenance of a contact centre based on Amazon Connect technology. KEDGE Business School seeks a framework agreement for implementing and sustaining this customer interaction platform.

#contact centre#amazon connect#it services#cloud communications#france#framework agreement#customer service
Fit for

IT service providers specialising in contact centre solutions, cloud communications platforms, and Amazon Web Services implementations should apply.

Key requirements

Suppliers must demonstrate expertise in Amazon Connect deployment, contact centre operations, and technical support. Experience with cloud-based communication solutions and customer service infrastructure is essential.

Frequently asked questions

  • What is this tender about?

    This tender concerns the establishment and operational maintenance of a contact centre based on Amazon Connect technology. KEDGE Business School seeks a framework agreement for implementing and sustaining this customer interaction platform.

  • What are the requirements for suppliers?

    Suppliers must demonstrate expertise in Amazon Connect deployment, contact centre operations, and technical support. Experience with cloud-based communication solutions and customer service infrastructure is essential.

  • What type of company should bid?

    IT service providers specialising in contact centre solutions, cloud communications platforms, and Amazon Web Services implementations should apply.

  • Who is the buyer?

    The buyer is KEDGE BUSINESS SCHOOL.

  • What is the estimated value?

    The estimated value is 330,000 EUR.

Cette consultation a pour objet la mise en place d'un accord-cadre portant sur la mise en oeuvre et le maintien opérationnel d'un centre de contact Amazon Connect

Buyer
KEDGE BUSINESS SCHOOL
Buyer ID: 53161·Beurnier Jean-Daniel
680 Cours de la Libération, 33405, Talence
0556845555pole.achats@kedgebs.comhttp://www.kedge.edu
Body responsible for review procedures
Tribunal administratif de Bordeaux
Buyer ID: 0F2E4436-C9E1-9BF6-12FC8BD896C4FEE0
9 Rue Tastet, 33063, Bordeaux
0556993800greffe.ta-bordeaux@juradm.fr
Other organization
Avenue-Web Systèmes
Buyer ID: 0F2E43F3-FAB4-9098-86305BEF9251F9D4
38170, Seyssinet-Pariset
+33480041260publications-joue@aws-france.com
Other organization
Tribunal administratif de Bordeaux
Buyer ID: 0F2E4476-D755-0564-FE918FEC46EAEB7C
9 Rue Tastet, 33063, Bordeaux
0556993800greffe.ta-bordeaux@juradm.fr
Other organization
LOUD TECHNOLOGY
Buyer ID: 1769957-1-0-1
16 Place Des Quinconces, 33000, Bordeaux
06 25 21 18 96yann.raffin@loud-technology.com

Computing match…

AI document analysis

We read the tender PDFs and DOCX files and surface key requirements, deadlines, budget and red flags.

Loading…