France – Centre d'appels – Déploiement, mise en service, exploitation d'un Centre de contact usager pour les mobilités régionales
AI summary
This tender concerns the deployment, commissioning, and operation of a customer contact centre for regional mobility services in the Auvergne-Rhône-Alpes region. The successful bidder will establish and manage a multi-channel user contact platform to support regional transport and mobility initiatives.
Bidders should be established contact centre service providers or systems integrators with proven capability in deploying and operating customer contact platforms at regional scale.
Suppliers must demonstrate expertise in contact centre setup, telecommunications infrastructure, and customer service operations. Experience managing large-scale contact centres and integration with mobility or transport systems is essential.
Frequently asked questions
What is this tender about?
This tender concerns the deployment, commissioning, and operation of a customer contact centre for regional mobility services in the Auvergne-Rhône-Alpes region. The successful bidder will establish and manage a multi-channel user contact platform to support regional transport and mobility initiatives.
What are the requirements for suppliers?
Suppliers must demonstrate expertise in contact centre setup, telecommunications infrastructure, and customer service operations. Experience managing large-scale contact centres and integration with mobility or transport systems is essential.
What type of company should bid?
Bidders should be established contact centre service providers or systems integrators with proven capability in deploying and operating customer contact platforms at regional scale.
Who is the buyer?
The buyer is Région Auvergne-Rhône-Alpes.
When does this tender close?
Submissions close on September 3, 2026.
Déploiement, mise en service, exploitation d'un Centre de contact usager pour les mobilités régionales
DAF_2025_000205
Déploiement, mise en service, exploitation d’un Centre de contact usager pour les mobilités régionales
- QualityCritère n°1 : Compréhension de l’objet du marché et des missions5%
- QualityCritère n°2 : Qualité de service, organisation et moyens15%
- QualityCritère n°3 Qualité des outils et fonctionnalités20%
- QualityCritère n°4 - Qualité des dispositifs de sécurité, de protection des données et de continuité d'activité10%
- QualityCritère n°5 : Performance environnementale5%
- PricePrix45%
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