France – Centre d'appels – Déploiement, mise en service, exploitation d'un Centre de contact usager pour les mobilités régionales
AI summary
This tender concerns the deployment, commissioning, and operation of a regional contact centre for mobility services. The Auvergne-Rhône-Alpes region seeks an integrated solution to manage user inquiries and support for regional transportation and mobility initiatives.
Established contact centre operators or system integrators with proven expertise in public sector mobility solutions and multi-channel customer service infrastructure should apply.
Suppliers must demonstrate experience in deploying and operating large-scale contact centres, managing customer interactions across multiple channels, and supporting mobility or public transport services. Technical capability and service quality standards are essential.
Frequently asked questions
What is this tender about?
This tender concerns the deployment, commissioning, and operation of a regional contact centre for mobility services. The Auvergne-Rhône-Alpes region seeks an integrated solution to manage user inquiries and support for regional transportation and mobility initiatives.
What are the requirements for suppliers?
Suppliers must demonstrate experience in deploying and operating large-scale contact centres, managing customer interactions across multiple channels, and supporting mobility or public transport services. Technical capability and service quality standards are essential.
What type of company should bid?
Established contact centre operators or system integrators with proven expertise in public sector mobility solutions and multi-channel customer service infrastructure should apply.
Who is the buyer?
The buyer is Région Auvergne-Rhône-Alpes.
When does this tender close?
Submissions close on August 27, 2026.
Déploiement, mise en service, exploitation d'un Centre de contact usager pour les mobilités régionales
DAF_2025_000205
Déploiement, mise en service, exploitation d’un Centre de contact usager pour les mobilités régionales
- QualityCritère n°1 : Compréhension de l’objet du marché et des missions5%
- QualityCritère n°2 : Qualité de service, organisation et moyens15%
- QualityCritère n°3 Qualité des outils et fonctionnalités20%
- QualityCritère n°4 - Qualité des dispositifs de sécurité, de protection des données et de continuité d'activité10%
- QualityCritère n°5 : Performance environnementale5%
- PricePrix45%
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