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France – Services d'appui dans le domaine des transports ferroviaires – Prestations de services en gare Paris Est et Paris Austerlitz

DeadlineMay 26, 2026 at 09:00 AMClosed 50 days ago

AI summary

This tender concerns support services for railway operations at Paris Est and Paris Austerlitz stations. Services include welcoming and assisting persons with disabilities boarding and alighting trains, providing disability assistance at station level, and managing lost-and-found and luggage storage areas.

#railway services#paris stations#passenger assistance#disability support#lost property#luggage storage#transport
Fit for

Service providers with experience in railway station operations, passenger assistance, and accessibility support should bid. Prior experience managing lost-and-found and luggage services is advantageous.

Key requirements

Suppliers must be capable of delivering passenger assistance services in compliance with accessibility standards, managing lost property and luggage storage facilities, and operating at two major Paris railway stations.

Frequently asked questions

  • What is this tender about?

    This tender concerns support services for railway operations at Paris Est and Paris Austerlitz stations. Services include welcoming and assisting persons with disabilities boarding and alighting trains, providing disability assistance at station level, and managing lost-and-found and luggage storage areas.

  • What are the requirements for suppliers?

    Suppliers must be capable of delivering passenger assistance services in compliance with accessibility standards, managing lost property and luggage storage facilities, and operating at two major Paris railway stations.

  • What type of company should bid?

    Service providers with experience in railway station operations, passenger assistance, and accessibility support should bid. Prior experience managing lost-and-found and luggage services is advantageous.

  • Who is the buyer?

    The buyer is SNCF Gares et Connexions SA.

  • When does this tender close?

    Submissions close on May 26, 2026.

Les prestations pour ce marché concernent : - L'accueil, l'aide à la montée et à la descente des trains des Personnes en Situation d'Handicap (PSH), - L'accueil PSH - La gestion des Espaces Objets Trouvés et de l'espace Consigne

Buyer
SNCF Gares et Connexions SA
Buyer ID: 507 523 801 02157
16 AV D IVRY, 75013, Paris
00 00 00 00 00ines.jesiek@sncf.frhttp://www.sncf.com/
Body responsible for review procedures
Tribunal judiciaire de Paris
Buyer ID: Tribunal judiciaire de Paris
PARVIS DU TRIBUNAL DE PARIS, 75017, PARIS
01 44 32 51 51tj-paris@justice.frhttps://www.tribunal-de-paris.justice.fr/75
Other organization
Société nationale SNCF
Buyer ID: 552 049 447 76279
2 PL AUX ETOILES, 93210, SAINT-DENIS
00 00 00 00 00ines.jesiek@sncf.frhttp://www.groupe-sncf.com/

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