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France – Services d'appui dans le domaine des transports ferroviaires – Services en gare Occitanie Sud

AI summary

- SNCF seeks support services across 4 regional station lots in Occitanie and South France for 5 years - Services include assistance for disabled persons, lost items management, and passenger reception areas - Multiple stations: Toulouse, Montpellier, Nîmes, Marseille, Aix, Avignon, Toulon, Antibes, Cannes, Nice - Estimated value and deadline to be specified in detailed tender documents - Buyer: SNCF Gares & Connexions SA (French national railway operator)

#railway services#station management#passenger assistance#occitanie#france#public services
Fit for

Service company with experience in railway station operations, accessibility support for disabled passengers, and customer reception services. Candidates should demonstrate capacity to manage multiple locations simultaneously across the Occitanie and South regions of France, with proven expertise in hospitality and logistics management within transport infrastructure.

Key requirements

Contractors must provide services for a 5-year firm period across designated stations. Key service areas include welcoming and assisting persons with disabilities (PSH), managing lost property, operating service areas, and managing premium passenger lounges. Bidders should be organized by lot (regional groupings) and demonstrate capability to serve all assigned stations within their lot.

Renouvellement des marchés de services en gares d'Occitanie et Sud ci-après : - Lot 1 : Toulouse ; - Lot 2 : Montpellier Sud de France, Montpellier Saint-Roch, Nîmes Centre, Nîmes Pont du Gard, Agde (option); - Lot 3 : Marseille, Aix, Avignon, Toulon ; - Lot 4 : Antibes, Cannes, Nice, Saint-Raphael ; La durée de marché est identique pour tous les lots. La durée de ces marchés est prévue pour 5 ans fermes. Les prestations concernent notamment : - l'accueil, l'assistance à la montée et à la descente des Personnes en Situation d'Handicap (PSH); - la gestion des objets trouvés - l'accueil de l'espace services à Toulouse - l'accueil du salon premium Intercités de nuit à Toulouse

Buyer
SNCF Gares & Connexions SA
Buyer ID: 507 523 801 02157
16 avenue d'Ivry, 75013, PARIS
0000000000morgane.kerric@sncf.frhttp://www.groupe-sncf.com/
Body responsible for review procedures
Tribunal judiciaire de Paris
Buyer ID: Tribunal judiciaire de Paris
PARVIS DU TRIBUNAL DE PARIS, 75017, PARIS
01 44 32 51 51tj-paris@justice.frhttps://www.tribunal-de-paris.justice.fr/75
Other organization
Société nationale SNCF SA
Buyer ID: 552 049 447 76279·Morgane KERRIC
2 PL AUX ETOILES, 93210, SAINT-DENIS
0000000000http://www.groupe-sncf.com/
Other organization
LOT 1 : N ASSIST
Buyer ID: 83523162200019
34171, Castelnau le Lez
Other organization
LOT 2 : N ASSIST
Buyer ID: 83523162200019
34171, Castelnau le Lez
Other organization
LOT 3 : ONET ACCUEIL
Buyer ID: 33845455600188
13009, Marseille
Other organization
LOT 4 : N ASSIST
Buyer ID: 83523162200019
34171, Castelnau le Lez