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France – Services d'appui dans le domaine des transports ferroviaires – Services en gare Occitanie Sud

AI summary

This tender concerns the renewal of support service contracts at railway stations across Occitanie and southern France regions, including passenger assistance, lost-and-found management, and premium lounge services. Contracts cover major stations in Toulouse, Montpellier, Nîmes, Marseille, Aix, Avignon, Toulon, Antibes, Cannes, Nice, and Saint-Raphael for a 5-year fixed term.

#railway stations#passenger services#disability assistance#france#occitanie#facilities management#lost and found
Fit for

Companies with experience in railway station services, passenger assistance, and facilities management in France should bid. Ability to operate across multiple locations and comply with disability access standards is essential.

Key requirements

Suppliers must be capable of delivering passenger assistance services, including support for persons with disabilities, managing lost items, and operating service spaces and premium lounges at multiple railway stations across the specified regions.

Frequently asked questions

  • What is this tender about?

    This tender concerns the renewal of support service contracts at railway stations across Occitanie and southern France regions, including passenger assistance, lost-and-found management, and premium lounge services. Contracts cover major stations in Toulouse, Montpellier, Nîmes, Marseille, Aix, Avignon, Toulon, Antibes, Cannes, Nice, and Saint-Raphael for a 5-year fixed term.

  • What are the requirements for suppliers?

    Suppliers must be capable of delivering passenger assistance services, including support for persons with disabilities, managing lost items, and operating service spaces and premium lounges at multiple railway stations across the specified regions.

  • What type of company should bid?

    Companies with experience in railway station services, passenger assistance, and facilities management in France should bid. Ability to operate across multiple locations and comply with disability access standards is essential.

  • Who is the buyer?

    The buyer is SNCF Gares & Connexions SA.

Renouvellement des marchés de services en gares d'Occitanie et Sud ci-après : - Lot 1 : Toulouse ; - Lot 2 : Montpellier Sud de France, Montpellier Saint-Roch, Nîmes Centre, Nîmes Pont du Gard, Agde (option); - Lot 3 : Marseille, Aix, Avignon, Toulon ; - Lot 4 : Antibes, Cannes, Nice, Saint-Raphael ; La durée de marché est identique pour tous les lots. La durée de ces marchés est prévue pour 5 ans fermes. Les prestations concernent notamment : - l'accueil, l'assistance à la montée et à la descente des Personnes en Situation d'Handicap (PSH); - la gestion des objets trouvés - l'accueil de l'espace services à Toulouse - l'accueil du salon premium Intercités de nuit à Toulouse

Buyer
SNCF Gares & Connexions SA
Buyer ID: 507 523 801 02157
16 avenue d'Ivry, 75013, PARIS
0000000000morgane.kerric@sncf.frhttp://www.groupe-sncf.com/
Body responsible for review procedures
Tribunal judiciaire de Paris
Buyer ID: Tribunal judiciaire de Paris
PARVIS DU TRIBUNAL DE PARIS, 75017, PARIS
01 44 32 51 51tj-paris@justice.frhttps://www.tribunal-de-paris.justice.fr/75
Other organization
Société nationale SNCF SA
Buyer ID: 552 049 447 76279·Morgane KERRIC
2 PL AUX ETOILES, 93210, SAINT-DENIS
0000000000http://www.groupe-sncf.com/
Other organization
LOT 1 : N ASSIST
Buyer ID: 83523162200019
34171, Castelnau le Lez
Other organization
LOT 2 : N ASSIST
Buyer ID: 83523162200019
34171, Castelnau le Lez
Other organization
LOT 3 : ONET ACCUEIL
Buyer ID: 33845455600188
13009, Marseille
Other organization
LOT 4 : N ASSIST
Buyer ID: 83523162200019
34171, Castelnau le Lez

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