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France – Services d'appui dans le domaine des transports ferroviaires – Prestations d’accueil, d’information, d’orientation et de gestion des flux de clients_ 2023DOS0752289

AI summary

This tender concerns customer support services for French rail transport, including welcome, information, customer flow management, and guidance across multiple train operator services. Services cover Transilien regional lines, TGV high-speed trains, Ouigo, Intercité, TER regional services, and SNCF station and connection operations.

#rail transport#customer service#sncf#transilien#tgv#passenger management#france
Fit for

Organizations with proven expertise in rail or transport customer service, passenger information systems, and flow management should apply. Experience with major European rail operators is advantageous.

Key requirements

Suppliers must demonstrate capability to manage high-volume customer interactions, provide multilingual information services, and handle passenger flow across various rail networks. Experience in transport customer service and ability to work across multiple operator brands is essential.

Frequently asked questions

  • What is this tender about?

    This tender concerns customer support services for French rail transport, including welcome, information, customer flow management, and guidance across multiple train operator services. Services cover Transilien regional lines, TGV high-speed trains, Ouigo, Intercité, TER regional services, and SNCF station and connection operations.

  • What are the requirements for suppliers?

    Suppliers must demonstrate capability to manage high-volume customer interactions, provide multilingual information services, and handle passenger flow across various rail networks. Experience in transport customer service and ability to work across multiple operator brands is essential.

  • What type of company should bid?

    Organizations with proven expertise in rail or transport customer service, passenger information systems, and flow management should apply. Experience with major European rail operators is advantageous.

  • Who is the buyer?

    The buyer is Société Nationale SNCF.

Prestations d’accueil, d’information, d’orientation et de gestion des flux de clients 1 lot Transilien lignes H, B, K, D et R 1 lot Transilien lignes L, A, J, C, E, P, N et U 1 lot TGV Inoui, Ouigo, intercité et TER, SNCF Voyageurs Sud Azur, SNCF Voyageurs Loire Océan, SNCF Voyageurs Etoile d’Amiens. 1 Lot Sncf Gares et connexions.

Buyer
Société Nationale SNCF
Buyer ID: 552 049 447·Laurent MAURICE
2 place des etoiles, 93200, Saint denis
0000000000laurent.maurice@sncf.frhttp://www.sncf.com/
Body responsible for review procedures
Tribunal judiciaire de Paris
Buyer ID: Tribunal judiciaire de Paris
PARVIS DU TRIBUNAL DE PARIS, 75017, PARIS
+33 144325151tj-paris@justice.frhttps://www.tribunal-de-paris.justice.fr/75
Other organization
SNCF Voyageurs
Buyer ID: 519 037 584·Laurent MAURICE
1 rue Camille Moke,, 93120, Saint denis
0000000000laurent.maurice@sncf.frhttp://www.sncf.com/
Other organization
SNCF GARES & CONNEXIONS
Buyer ID: 507 523 801
16 avenue d’Ivry, 75013, Paris
0000000000laurent.maurice@sncf.frhttp://www.sncf.com/
Other organization
SNCF Voyageurs Sud Azur
Buyer ID: 844 899 856·Laurent MAURICE acheteur DAG
78, Boulevard Pierre Sémard, 06300, Nice
0000000000laurent.maurice@sncf.fr
Other organization
SNCF Voyageurs Loire Océan
Buyer ID: 834 296 139·Laurent MAURICE acheteur DAG
131, Boulevard Ernest Dalby, 44000, Nantes
0000000000laurent.maurice@sncf.fr
Other organization
SNCF Voyageurs Etoile d’Amiens
Buyer ID: 844 899 757·Laurent MAURICE acheteur DAG
39 rue Riolan, 80000, Ammiens
0000000000laurent.maurice@sncf.fr
Other organization
ENJOI BY SAMSIC
Buyer ID: 87814750300048
93290, TREMBLAY EN FRANCE
Other organization
CITY ONE ACCUEIL PASSAGER
Buyer ID: 48389736900011
31000, TOULOUSE
Other organization
CHALLANCIN ACCUEIL ET SERVICES
Buyer ID: 42368177400042
93100, MONTREUIL

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