France – Logiciels et systèmes d'information – Solution Voix du Client TGV
AI summary
This tender concerns the acquisition of a SaaS customer listening tool for SNCF Voyageurs to centralize customer feedback and verbatims from all communication channels available to TGV-IC clients. The solution will consolidate voice-of-customer data across multiple touchpoints.
Software vendors and SaaS providers specializing in customer feedback, voice-of-customer solutions, and customer experience management platforms should apply.
Suppliers must provide a cloud-based SaaS platform capable of aggregating and centralizing customer verbatims from diverse channels. Experience with large-scale customer feedback management and integration with existing systems is required.
Frequently asked questions
What is this tender about?
This tender concerns the acquisition of a SaaS customer listening tool for SNCF Voyageurs to centralize customer feedback and verbatims from all communication channels available to TGV-IC clients. The solution will consolidate voice-of-customer data across multiple touchpoints.
What are the requirements for suppliers?
Suppliers must provide a cloud-based SaaS platform capable of aggregating and centralizing customer verbatims from diverse channels. Experience with large-scale customer feedback management and integration with existing systems is required.
What type of company should bid?
Software vendors and SaaS providers specializing in customer feedback, voice-of-customer solutions, and customer experience management platforms should apply.
Who is the buyer?
The buyer is SNCF Voyageurs.
When does this tender close?
Submissions close on June 26, 2026.
L’objet de ce présent marché est une mise en concurrence pour l’acquisition d’un outil Saas d’écoute client, permettant la centralisation des verbatims issus de tous les canaux d’expression dont disposent les clients TGV-IC.
Solution Voix du Client TGV
L’objet de ce présent marché est une mise en concurrence pour l’acquisition d’un outil d’écoute client, permettant la centralisation des verbatims issus de tous les canaux d’expression dont disposent les clients TGV-IC.
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